Member Services Senior Associate

Overview

Employer Industry: Digital Healthcare

• Salary up to $80,000 per year
• Stock options and comprehensive benefits package
• Opportunity for career advancement with access to professional development stipends and a personal career coach
• Flexible remote work environment, supporting employees in various states
• Award-winning culture recognized for innovation and employee satisfaction
• Inclusive benefits supporting mental health, family planning, and wellness

• Independently resolve a broad range of member inquiries related to benefits, fertility programs, and payment workflows
• Clearly explain benefits design, eligibility, and coverage to members while ensuring compliance with plan rules
• Manage end-to-end reimbursement and payment workflows, including documentation review and discrepancy identification
• Prioritize and triage member inquiries based on urgency and impact, applying sound judgment in case resolution
• Contribute to internal documentation and identify improvement opportunities based on member feedback

• 2+ years of experience in a member-facing or customer support role within healthcare, insurance, or financial services
• Ability to manage complex, multi-step workflows with accuracy and attention to detail
• Strong written and verbal communication skills, with a focus on empathy and clarity
• Proven ability to prioritize work and manage ambiguity within defined guidelines
• Proficiency with Google Workspace tools

• Experience in benefits navigation, claims, or reimbursement workflows
• Background in healthcare, fertility benefits, or financial operations
• Familiarity with Zendesk and Slack tools
• Demonstrated informal leadership or mentorship experience
• Verbal and written fluency in Spanish

#Digital Healthcare #Customer Support #Remote Work #Career Development #Inclusive Benefits

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