Healthcare Call Center Representative - Remote In WI

About the Role

Our health insurance client is expanding their team to support increased call volume during Open Enrollment. We are hiring Medicare Customer Service Representatives to assist an elderly member population with questions related to their Medicare and Medicaid benefits. You will handle inbound-only calls (typically 50-70 per day), helping members understand their plans, navigate coverage details, and receive the support they need.

Empathy, patience, and clear communication are essential to success in this role.

• Provide compassionate, patient, and accurate assistance to Medicare/Medicaid members.
• Answer benefit questions and guide members through available resources.
• Document call details thoroughly and follow compliance requirements.
• Meet quality, attendance, and performance standards.
• Manage a consistent inbound call queue during peak enrollment periods.

• High school diploma or GED
• 2+ years of health insurance or medical call center experience
• Medicare experience strongly preferred
• Must be comfortable working fully remote

Operating

Hours:

8:00 AM-9:00 PM

Must be open to any shift in this window. Late shift availability is a plus (many openings fall in afternoon/evening).

Training (First 4 Weeks): 8:00 AM-4:30 PM

Weeks 5-6: On-the-job training on your assigned schedule

Shift Differential: Additional $1/hr for hours worked after 6:30 PM

This is a Contract position based out of Milwaukee, WI.

The pay range for this position is $21.00 - $22.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Feb 4, 2026.

About TEKsystems:

TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.