Patient Access Representative; REMOTE

Overview

Position Overview:

Pay: $17-$18/HR

Start Date:

2/16/26
Fully Remote/ Equipment Provided

As a Patient Access Representative with Aveanna, you'll be responsible for:

• Proactively requesting and obtaining prescriptions and authorizations from medical offices and insurance companies for a set portfolio of patients.
• Contact physicians, practice staff, payer representatives and patients on a daily basis to review scheduled services and to ensure complete and accurate information is documented.

Looking to work for a compassionate company that cares deeply for their patients? You've found us! Here at Aveanna we are dedicated to bringing new possibilities and new hope to those we serve. Come join our team of caring and talented team members!

• Candidates in the Pacific and Mountain time zones will be prioritized for consideration. Working hours will be 8am-5pm Arizona Mountain Standard time.

• Send prescription and authorization requests to medical offices and insurance companies for renewals and prescription/insurance changes
• Follow up with medical offices and insurance companies as needed to ensure requests are received in timely manner
• Resolve patient, medical office and insurance company questions and concerns regarding Certificate of Medical Necessity (CMN) and/or Participating Provider (PAR)
• Re-verify monthly patient eligibility for continued services
• Meet daily, monthly and quarterly metrics and goals set by management
• Ensure work being performed meets internal and external compliance requirements

• High school diploma or GED
• Two years in a related administrative/customer service role; healthcare or medical office

• Associates Degree in medical office management, medical insurance, or medical coding.
• Insurance authorization and/or precertification. Knowledge of home health, DME and Enteral nutrition products
• Medical Billing and Coding Certification

• Proficient in Microsoft suite of products including Outlook, Word and Excel.
• Strong basic math and accounting skills.
• Strong critical thinking and problem solving skills.
• Must possess a strong sense of urgency and attention to detail.
• Excellent written and verbal communication skills.
• Proven ability to work independently at times and within a team.
• Ability to adapt to change.
• Demonstrated ability to prioritize multiple tasks to meet deadlines.
• Demonstrated ability to interact in a collaborative manner with other departments and teams.

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity and Affirmative Action:
Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.