Supervisor, Genetic Testing Coordinator

Overview

Help us change lives

At Exact Sciences, we're helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

The Supervisor of Genetic Testing Coordinators (GTC) is responsible for understanding the general clinical testing processes and laboratory procedures. She/he is trusted to understand the nature and scope of Clinical Testing issues and is given the latitude to devise and implement solutions to problems.

Include, but are not limited to, the following:

• Competent in Genetic Testing Coordinator Manager responsibilities.
• Ability to triage and solve problems in all areas of the department.
• Provide recommendations and lead implementation of changes regarding workflow and system process improvements.
• Work with the GTC group and other groups to implement and improve client messaging through client communication software. Attend manager level meetings within department and cross departments.
• Participate in company-sponsored management training.
• Responsible for ensuring the department is adequately staffed.
• Ability to write and execute SOPs.
• Ensure staff are adequately trained and provide retraining when necessary.
• Develop day to day schedules, assign personnel to complete schedule tasks and reprioritize due to changing business needs.
• Lead continuous improvement projects and support other area needs dependent on demand.
• Identify and initiate process improvements as necessary.
• Manage laboratory budgets, ensuring expenditures and resource allocation across projects for general supplies and equipment aligns with approved budgets.
• Supervise staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.
• Actively pursue cost savings measures in support of meeting or exceeding company goals.
• Communicate goals clearly to employees to ensure understanding and success in achieving them.
• Motivate and inspire employees to do their best work through coaching.
• Maintain morale and support employee engagement initiatives.
• Strong documentation, attention-to-detail and procedure writing skills.
• Proven work ability to work effectively in team situations as well as independently.
• Excellent oral and written communication and interpersonal skills.
• Assist in planning and recommendation of activities that account for prioritization of organizational and department goals.
• Ability to communicate clearly and frequently with team members and cross-functional leaders, as necessary.
• Ability to collaborate, work effectively, and contribute within team, department, and cross-functional teams.
• Ability to work independently under minimal supervision.
• Actively pursue cost savings measures in support of meeting or exceeding company goals.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company's Quality Management System policies and procedures.
• Maintain regular and reliable attendance.
• Ability to act with an inclusion mindset and model these behaviors for the organization.
• Ability to work nights and/or weekends, as needed.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.
• Computer skills and experience with Microsoft Office software.
• Strong grasp of molecular biology and genetics techniques and principles.
• Excellent verbal, nonverbal, and written communication skills.
• Ability to establish and maintain effective working relationships with clients and colleagues by using appropriate interpersonal skills.
• Ability to manage confidential information.
• Ability to work in a team environment.
• Ability to set priorities and manage multiple tasks simultaneously.
• Ability to troubleshoot problems effectively and efficiently.
• Ability to become proficient with new software programs rapidly.
• High attention to detail.
• Ability to adapt to changing technology.
• Visual acuity is required to view computer screen.
• Hearing acuity is necessary to hear telephones.
• The ability to properly use personal protective equipment is necessary.
• The ability to maneuver throughout the company building is necessary to access laboratories, equipment and computers.
• The Associate Supervisor of Genetic Testing Coordinators will work within standard office areas, and/or a remote home office, and standard biomedical laboratories.

• Doctoral degree in clinical laboratory science or chemical, physical or biological science with 1 year training and experience in high-complexity testing; OR Master’s degree in clinical laboratory science, medical technology or chemical, physical or biological science and 1 year training and experience in high-complexity…