Health Information Manager

About Us

Signature Health

CARE of Roanoke Rapids is a 108-bed facility that offers a wide array of services from short-term rehabilitation to traditional long-term care. It is our mission as a family-based organization to revolutionize the healthcare industry through a culture of resident centered healthcare services, personalized spirituality, and real quality of life initiatives.

Signature Health

CARE is a family-based healthcare company offering integrated services across multiple states. Our continuum of care includes skilled nursing, rehabilitation, assisted and memory care, and home-based services supported by innovative technologies like telehealth and Care.ai-enabled solutions.

We are committed to advancing person-directed care and quality outcomes. Many of our facilities continue to receive high performance ratings and accreditations. As an award-winning organization recognized over the years by national outlets such as U.S. News & World Report, we take pride in fostering compassionate care environments and being an employer of choice in the healthcare industry.

• Assist in maintaining residents’ medical records in accordance with facility policies and with state and federal regulations.
• Serve as the designated Compliance Liaison for the facility.

• Meet the physical and sensory requirements stated below and be able to work in the environment described.
• Exhibit positive customer service both to internal and external customers.
• Identify and participate in process improvement initiatives that improve customer experience, enhance workflow, and/or improve the work environment.
• Other special projects and duties, as assigned.

• Manage all aspects of medical records throughout its lifecycle, including admission through discharge, and retention in long-term storage where applicable. Ensure accuracy, timeliness, completeness, security, and regulatory compliance.
• Upload paper-based patient records to the electronic chart promptly upon receipt.
• Maintain organized auxiliary clinical and administrative records in compliance with company retention policy to support legal discovery, reporting, and internal reference.
• Manage long-term storage of paper documents by labeling and preparing files, and sending records to offsite storage, in accordance with retention schedules.
• Assist in locating information housed in long-term storage, and place orders to retrieve requested information as needed.
• Follow up with hospitals and external providers to obtain documentation after transfers or appointments, ensuring timely inclusion in the patient chart.
• Track and follow up on physician visits to ensure regulatory compliance; obtain missing visit notes from providers and escalating delays to facility management for resolution.
• Conduct routine audits to verify required documentation; present findings in daily morning meetings, follow up on deficiencies, and integrate results into QAPI reporting.
• Coordinate all record requests by forwarding them to facility management within 24 hours of receipt and communicating with requestors as needed.
• Respond to approved medical record requests by retrieving and releasing records in accordance with company policy and confidentiality standards.
• Serve as a subject matter expert for staff and leadership on standards and regulations related to health information management.

• Act as Compliance Liaison for facility.
• Assist, when requested, in the annual compliance risk assessment process by reminding stakeholders to complete the annual survey.
• Assist with completion of annual compliance education by reminding stakeholders of the due date.
• Assist with periodic distribution of the code of conduct and compliance policies.
• Assist with monthly distribution of Compliance Newsletter and Compliance Tips to stakeholders.
• Assist with compliance investigations by escalating allegations of violations of the Code of Conduct or policies to the compliance office.
• Function as a communication channel to and from the compliance office and assist the compliance officer with addressing compliance questions.

• Associate’s degree or higher in Health Information Management, Healthcare Administration, or related field from an accredited college is required. Extensive experience in Health Information may be considered in lieu of a degree.
• Registered Health Information Technician or Administrator (RHIT or RHIA) credential is preferred.
• Minimum of two years of experience in a health care facility required;
  Skilled nursing facility or other long-term care setting with Health Information Management experience is preferred.
• Knowledge of legal, ethical, and professional practice standards as they apply to Health Information Management.
• Knowledge of medical terminology, anatomy and physiology, and regulatory requirements.
• Possess strong analytical, critical thinking, and problem-solving skills.
• Demonstrate intermediate to advanced skills in…