Regional Care Coordinator - Hamilton

Overview

Be the key link between our community Support Workers and valued clients, this position ensures the delivery of timely cares in our client's homes.

Ko wai mātou? | Who are we?
Access Community Health l Uru Ātea stands as a leading provider of home-based healthcare and disability support in New Zealand. We are a 4,000 person-strong team in an organisation which has been at the forefront of community health since the 1920s. Our nurses and Kaiāwhina | Support Workers provide services to more than 40,000 people. And we listen to each one of them, because we genuinely care.

'A better day, every day'

He kōrero whakamārama mō tēnei tūranga | About the role
This role plays an important part in helping our regions deliver quality health and wellbeing services to the community. Operating within a fast-paced call management environment, it is responsible for the seamless coordination of essential home-based care and support services. As the key link between our community Support Workers and valued clients, this position ensures the delivery of timely, personalised care—empowering individuals to live safely, independently, and with dignity in their own homes.

Mōhou Ake | About You

• Strong customer service and relationship-building skills - able to connect with a wide range of people and adapt communication styles effectively.
• Empathy with professionalism - naturally caring while maintaining clear boundaries and focus.
• Excellent organisational and time management abilities - able to prioritise tasks and manage multiple responsibilities efficiently.
• Effective problem-solving and critical thinking - able to read between the lines and think creatively to resolve issues.
• Proficient computer skills - confident using Microsoft Office and general PC applications.
• General computer literacy and the ability to multi-task under pressure.
• Creative and strategic problem-solving abilities.
• A commitment to Te Tiriti o Waitangi and showing cultural awareness and sensitivity.
• Access is leading the way in delivering exceptional service standards in our community - we provide ongoing training at every level in our workforce
• Access to exclusive discounts for major retailers and wellbeing benefits via our Perks App
• Exclusive Spark Mobile Plan:
  Get endless data (40GB at max speed, then reduced), unlimited NZ/AU calls & texts, hotspot access, and voicemail for just $24.15/month

Ngā pūkenga matua | Preferred Skills

• Excellent customer service skills.
• General computer literacy and the ability to multi-task under pressure.
• Creative and strategic problem-solving abilities.
• A commitment to Te Tiriti o Waitangi and showing cultural awareness and sensitivity.

He aha ai mātou? | Why Us?

• Access is leading the way in delivering exceptional service standards in our community - we provide ongoing training at every level in our workforce
• Access to exclusive discounts for major retailers and wellbeing benefits via our Perks App
• Exclusive Spark Mobile Plan:
  Get endless data (40GB at max speed, then reduced), unlimited NZ/AU calls & texts, hotspot access, and voicemail for just $24.15/month

Access Community Health l Uru Ātea has a mission to create a better day, every day for thousands of people throughout Aotearoa to live independently in their own homes and communities. Access l Uru Ātea is more than just our name, Uru Ātea means "to enter space" and is our promise to deliver services in our client's space, wherever that may be.