Member Advocate Healthcare Job Indianapolis Indiana USA,Healthcare

Location: Indianapolis

Overview

Member Advocate (Healthcare)

More about aFit: aFit Staffing, Inc. is a woman-owned (WBE) company based in Indianapolis. We provide project-based staffing for government and commercial organizations. We offer a talented workforce in a team-based environment to produce concrete and reliable outcomes, with day-to-day work flexible in an in-person or remote-enabled environment.

aFit Staffing, Inc. is an equal opportunity employer.

Description of Duties

This role represents the client while educating and informing enrolled members on a variety of topics related to health, well-being, and navigation of the health care system. Bilingual candidates are encouraged to apply.

Represent the client by promoting its core values and services.

Follow detailed policies and procedures while completing new member health needs screenings, thoroughly documenting interactions with members and the friends or family members who support them.

Conduct other outbound telephonic campaigns as directed.

Educate and inform people of diverse backgrounds and cultures.

Collaborate across the team and with health plan leadership to share barriers and best practices that impact the lives of our members.

Required Skills

Two or more years of education and/or experience in a customer-facing role.
Ability to effectively work in a 100% remote/work-at-home environment.
Willing to work a flexible 40-hour week, including occasional evenings and weekends.
Excellent organizational skills.
Self-directed and independent in completing tasks.
Professional communication skills in both verbal and written form.
Attention to detail and accuracy.
Flexible to adjust job responsibilities as the position evolves.

Preferred Experience

Community Health Worker certification.
Advanced skill set working with Excel (sorting, filtering, pivot tables).
Experience working with the following populations:
- Individuals who are aged, blind, or disabled
- People of diverse backgrounds
- Health professionals and providers
- Managed Care Entities and/or commercial health insurance
Bilingual in Spanish, Burmese, Arabic, or French Creole.
Able to perform more varied and difficult tasks.
Able to work in a collaborative team environment to obtain the best results.
Work as a trusted partner with aFit and the client.
Provide attention to details.
Approaches challenges with a positive, consultative mindset.
Self-starter with the desire to achieve and work with integrity.
Willingness to grow and change through ambiguity.
Learning agility, or the ability to develop new skills.
Open and receptive to feedback to continuously grow.

Working Schedule and Travel

Remote

#J-18808-Ljbffr


Increase/decrease your Search Radius (miles)



Job Posting Language