Virtual Assistant; VA - Medical Billing​/Care Coordinator; Psychiatry

Overview

Virtual Assistant (VA) – Medical Billing / Care Coordinator (Psychiatry)

Company: Lighthouse Psychiatry (U.S. Healthcare / Mental Health Services)
Location: Remote (Philippines)
Job Type: Full-time / Part-time (Night Shift / U.S. Business Hours)
Industry: Healthcare / Medical Billing / Behavioral Health
Hire Model: Direct hire (Contract)
Pay: Based on level of experience (opportunity for growth)

Job Overview

Lighthouse Psychiatry is a U.S.

-based mental health and interventional psychiatry organization providing telehealth, psychiatry, therapy, TMS, and ketamine/esketamine services. We are hiring a Virtual Assistant (VA) – Medical Billing & Care Coordinator (Psychiatry) to support our patient access and revenue cycle operations.

This role is ideal for experienced Healthcare VAs in the Philippines with strong medical billing accuracy, insurance verification, and documentation discipline
.

• Patient Intake & Scheduling: Conduct structured patient intake via phone, email, and secure platforms
• Schedule appointments and manage provider calendars
• Maintain accurate EMR records and patient demographics
• Educate patients on visit preparation and care pathways

• Medical Billing & Insurance Support: Verify insurance eligibility, benefits, deductibles, and coverage
• Enter patient and insurance data accurately into EMR/billing systems
• Submit and track prior authorizations for specialty services
• Assist with charge entry and claim preparation
• Monitor claim status, identify denials or underpayments, and flag for follow-up
• Review Explanation of Benefits (EOBs) and reconcile discrepancies
• Track no-shows, cancellations, and intake-to-visit conversion
• Working knowledge of CPT/ICD-10 codes
• Denial resolution
• Compliance to HIPAA standards

• 2+ years as a Healthcare VA, Medical Billing VA, or Patient Access Specialist
• Experience with U.S. insurance processes, CPT, ICD-10, and payer workflows
• Familiarity with EMR/Billing systems (Athena, DrChrono, Kareo, Advanced
  
  MD, Epic, etc.)
• Excellent English communication (written and verbal)
• Strong attention to detail and confidentiality awareness

• Willingness to complete HIPAA training and sign confidentiality agreements
• Private workspace and stable high-speed internet
• Ability to work U.S. business hours (night shift PH)

Lighthouse Psychiatry is dedicated to providing a patient-centric and quality-focused experience that is grounded in safety, personalization, innovation, and clinical research. Our integrative services include psychiatric medication management, counseling, TMS, qEEG, Spravato, ketamine, ADHD testing and treatment, and clinical research of novel treatments. We treat our patients as people.

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