Virtual Assistant; VA - Medical Billing​/Care Coordinator; Psychiatry

Job Title

Virtual Assistant (VA) – Medical Billing / Care Coordinator (Psychiatry)

Company: Lighthouse Psychiatry (U.S. Healthcare / Mental Health Services)

Location: Remote (Philippines)

Job Type: Full-time / Part-time (Night Shift / U.S. Business Hours)

Industry: Healthcare / Medical Billing / Behavioral Health

Hire Model: Direct hire (Contract)

Pay: Based on level of experience (opportunity for growth)

Lighthouse Psychiatry is a U.S.

-based mental health and interventional psychiatry organization providing telehealth, psychiatry, therapy, TMS, and ketamine/esketamine services. We are hiring a Virtual Assistant (VA) – Medical Billing & Care Coordinator (Psychiatry) to support our patient access and revenue cycle operations.

This role is ideal for experienced Healthcare VAs in the Philippines with strong medical billing accuracy, insurance verification, and documentation discipline
.

• Patient Intake & Scheduling: Conduct structured patient intake via phone, email, and secure platforms
• Patient Scheduling: Schedule appointments and manage provider calendars
• EMR & Demographics: Maintain accurate EMR records and patient demographics
• Patient
  
  Education:
  
  Educate patients on visit preparation and care pathways
• Medical Billing & Insurance Support: Verify insurance eligibility, benefits, deductibles, and coverage
• Data Entry: Enter patient and insurance data accurately into EMR/billing systems
• Prior Authorizations: Submit and track prior authorizations for specialty services
• Charge Entry & Claims: Assist with charge entry and claim preparation
• Claim Monitoring: Monitor claim status, identify denials or underpayments, and flag for follow-up
• EOB Reconciliation: Review Explanation of Benefits (EOBs) and reconcile discrepancies
• Scheduling Adherence: Track no-shows, cancellations, and intake-to-visit conversion
• Coding Knowledge: Working knowledge of CPT/ICD-10 codes
• Denial Management: Denial resolution
• Compliance: Compliance to HIPAA standards

• 2+ years as a Healthcare VA, Medical Billing VA, or Patient Access Specialist
• Experience with U.S. insurance processes, CPT, ICD-10, and payer workflows
• Familiarity with EMR/Billing systems (Athena, DrChrono, Kareo, Advanced
  
  MD, Epic, etc.)
• Excellent English communication (written and verbal)
• Strong attention to detail and confidentiality awareness

• Willingness to complete HIPAA training and sign confidentiality agreements
• Private workspace and stable high-speed internet
• Ability to work U.S. business hours (night shift PH)

Virtual Assistant, Healthcare Virtual Assistant, Medical Billing VA, Insurance Verification VA, Prior Authorization VA, Telehealth VA, Revenue Cycle Assistant, Medical Billing, Claims Processing, Insurance Verification, Prior Authorization, Revenue Cycle Management (RCM), Denial Management, EOB Reconciliation, Patient Intake, Appointment Scheduling, Data Entry, HIPAA Compliance, EMR/HER, CPT Codes, ICD-10, HCPCS, Claims Submission, Eligibility Checking, Payer Portals, Medical Coding, Billing Software, Athena, DrChrono, Kareo, Advanced

MD, Epic, Practice Fusion, Behavioral Health, Psychiatry, Mental Health, Telemedicine, Telehealth, Healthcare Administration, Patient Access, Front-End Billing, Back-End Billing, Remote, Philippines, Night Shift, Offshore Healthcare, Home-Based, Virtual Office

(Applicants must answer all questions to be considered. May provide answers in separate cover letter.)

• Less than 1 year
• 1–2 years
• 2–4 years
• 5+ years

• Insurance eligibility verification
• Prior authorizations
• Charge entry
• Claims submission
• Denial management
• EOB review & reconciliation
• Patient billing inquiries

• CPT
• ICD-10
• HCPCS
• None

• Yes
• No

• Yes
• No