Senior Community Management Professional

Become a part of our caring community and help us put health first

The Senior Community Management Professional will be responsible for directing community engagement practices, facilitating and planning Member and Community Advisory Panels, collaborating with contracted medical and ancillary service providers, Federally Qualified Health Centers, Social Service Agencies, and care managers with the responsibility to link our membership to services and supports critical to the improvement of health outcomes.

• Responsible for representation of members’ interest, including input in policy development, planning and decision-making.
• Responsible for engagement in community boards and committees such as the Community Health Worker Network.
• Works directly with the Equitable Population Health Leadership team to drive outcomes aligned with larger organizational goals and builds a robust member outreach program.
• Compare member’s demographic and social support and services data to identify opportunities to address and fill service gaps with strategic community partners and service providers.
• Cultivate need-based partnerships with social support and service providers, supporting evidence-based programs with positive health outcomes.
• Positively position Humana among local/community groups and coalitions, community health leaders, and public health service providers.

• Must reside in Michigan or within 40 miles of the border in Indiana or Ohio and be able to support members in southeast Michigan.
• Bachelor’s degree.
• Two (2) or more years of previous experience in healthcare or health plan marketing, community engagement or member/patient outreach.
• Skilled in planning, project management, community engagement and development, and resource mobilization.
• Understands the fundamentals of effective community engagement specific to Medicaid members, including those with behavioral health needs and varied health literacy.
• Proven knowledge and understanding of how to remove barriers to care in the Medicaid population.
• Exercises professional judgment and demonstrates strong facilitation, conflict management and consensus building skills.
• Ability to prioritize, organize, and coordinate multiple projects simultaneously.
• This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
• This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

• Bachelors’ Degree in community health, public health or another related field.
• Bilingual or multilingual in Spanish, Arabic, Chaldean Neo-Aramaic, or other languages. Must be able to speak, read, and write fluently in both English and the specified language without assistance. Refer to the 'Additional Information' section for details on language proficiency assessments.

• Workstyle: This is a remote position with travel.
• Typical Workdays and
  
  Hours:
  
  Monday - Friday; 8:00am - 5:00pm Eastern Standard Time (EST)
• Travel: Up to 50% travel across Michigan is required to meet face to face with members and/or their families, community partners, and various care teams. Occasional travel to Humana’s Detroit office is also expected for training and team engagement meetings.
• Language Assessment Statement: Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
• Satellite,…