Case Manager – Community Services System

Overview

Purpose: This position provides in-home case management services to individuals living in Pima County who are eligible for assistance under the Community Services System.

Category: Full-time

Reports to: Case Manager Supervisor

Compensation: From $22.07 (Dependent upon relevant education, experience, and preferred qualifications).

• Travels throughout Pima County to the client’s home to conduct in-depth assessments based on client reports, professional judgments, and observations.
• Works with clients to develop care plans, monitor satisfaction, and adjust ongoing contracted in-home services as needed.
• Communicates with clients, family members, contracted providers, and other community members via phone calls, emails, faxes, letters, and other forms of communication promptly.
• Adheres to contract guidelines, including mandatory contacts, data entry, and limits on services.
• Ensures client files are accurate and updated and maintains required case and program records as required in an accurate and timely manner.
• Researches, refers, and when needed, assists clients in applying to resources both within PCOA and in the community, including transitioning to other levels of care as appropriate.
• Maintains a professional demeanor when assisting clients in crises, attempting to de-escalate when possible and knowing when to bring in further assistance when needed.
• Attends and actively collaborates with others at all scheduled meetings and trainings.
• Builds and maintains a cooperative working relationship with others.
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness.
• Works independently and collaboratively with others with minimal supervision.
• Performs tasks at a proficient level and handles more difficult, complex, or irregular tasks.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).

An equivalent combination of education and experience related to the position may be considered.

• A Bachelor’s degree in Social Work, Human Services, or a closely related field; a Master’s degree is preferred.
• At least two (2) years of experience in case management and/or social services; three (3) years is preferred.

• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

• Knowledge of case management/care coordination practices, rules, regulations, and requirements.
• Knowledge of the aging process, issues, and health problems associated with aging and disabilities.
• Skill in using Microsoft Office suite and virtual collaboration platforms.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of nonprofit companies.
• Ability to effectively adapt and maintain composure in high-stress situations.
• Ability to effectively communicate with, receive information from, and convey information to others.
• Ability to establish clear professional boundaries with clients.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision.
• Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.

• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located remotely unless other arrangements have been approved by the supervisor.
• Frequent travel is required between clients homes and PCOA locations.

• Employees working at least thirty (30) hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees…