Support Coordinator - Adult Social Care Hub

Employer:

Bracknell Forest Council

£31,716 - £37,104 per year inclusive of London Weighting and Essential Car User Allowance

Location:

Contract:

Permanent

Working Pattern:

Full Time

Hours:

37 hours per week.

DBS Check:

Closing Date:

02/02/2026 at 23:59

Reference:

People/26/329770

Make a real difference every day by supporting adults to stay independent and connected in their community. In this vital front‑line role, you will be the first point of contact for adults seeking support, helping them access the right advice, services and solutions at the moment they need it most.

This is a permanent Support Coordinator role in our Adult Social Care Hub Team, on full-time basis for 37 hours per week.

At Bracknell Forest, we pride ourselves on being a council which is stable and well-managed where our employees can thrive in a supportive environment. We understand the importance of a healthy work-life balance and offer a variety of flexible working practices, including options for remote working and arrangements that allow you to work from home, dependent on the needs of the service.

We are looking for a proactive and compassionate Support Coordinator to join our Adult Social Care Hub. In this fast‑paced team, you will respond to enquiries and referrals from individuals seeking support with therapy, social care and community‑based solutions.

As a Support Coordinator, you will work on site for at least two days each week. Your primary responsibility will be managing inbound calls to the Adult Social Care Hub, offering clear, compassionate support to individuals seeking advice or assistance. You will deliver high‑quality customer service, respond to enquiries and ensure every caller receives accurate information and guidance in a timely and empathetic manner.

Working within our multi‑agency team, you will help people remain as independent as possible in their own homes and prevent unnecessary hospital admissions. You will be joining a committed and skilled workforce where supervision, ongoing training, development opportunities and strong team support are central to how we work and continuously improve.

Our Adult Social Care service is composed of highly professional and supportive multidisciplinary teams. We have a “can do” and “no wrong door” ethos. Our social care teams work together as one service and go the extra mile to ensure our residents have the right support.

We work in close partnership with health, housing and other key partners to ensure individuals receive the support they need to achieve their desired outcomes.

We also hold regular multidisciplinary forums, ensuring our residents have easy access to health and social care services that work together to provide coordinated, holistic support when it is needed most.

We understand the demands of working in Adult Social Care, therefore we are committed to ensuring our staff feel supported. You will receive regular supervision and access to training. We have a strong focus on supporting our staff to learn, grow and develop to achieve their potential. We listen to our social care staff about the best way to deliver our services and encourage feedback and suggestions on how we can do things better together.

As a Support Coordinator within our Adult Social Care Hub, you will:

• work in a fast-paced team responding to enquiries and referrals and visit people in their home environment
• carry out assessments or signpost to where support can be provided
• receive and make phone calls to the public and professionals – recording information, transferring to the correct person or team, where appropriate. Signposting, offering advice and information
• apply a strength-based approach to connect people to their community/social network and problem solve together
• work with people, including advocates and carers to develop person-centred plans, designed to maximise independence, choice and control and are legal and affordable
• ensure that throughout this work, all policies and procedures of the department are adhered to.
• 25 days annual leave increasing to 28 days after 3 years’ continuous service, with the opportunity to buy up to 10 and sell up to 5 days.
• Hy…