Patient Care Coordinator

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule

The Remote Patient Care Coordinator plays a key role in supporting patients by coordinating care, facilitating communication between providers and patients, and ensuring a smooth care experience across the healthcare continuum. This position works virtually to manage scheduling, referrals, documentation, and follow-up while delivering compassionate, patient-centered support.

• Serve as a primary point of contact for patients via phone, video, email, and secure messaging
• Coordinate appointments, referrals, diagnostic testing, and follow-up care
• Communicate care plans, instructions, and next steps clearly to patients and caregivers
• Collaborate with physicians, nurses, care managers, and external providers to ensure continuity of care
• Monitor patient progress and conduct outreach to support adherence to care plans
• Assist patients with insurance verification, authorizations, and general coverage questions
• Identify and escalate clinical or social barriers to care to appropriate team members
• Maintain accurate, timely documentation in electronic health records and care management systems
• Ensure compliance with HIPAA, privacy regulations, and organizational policies
• Provide professional, empathetic, and culturally sensitive patient support

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare administration, nursing, public health, or a related field preferred
• Previous experience in healthcare coordination, patient services, scheduling, or care management preferred
• Knowledge of medical terminology, healthcare workflows, and insurance processes
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple patients and priorities in a remote environment
• Proficiency with electronic health records, telehealth platforms, and standard office software
• Reliable internet connection and a private, secure remote workspace

• Patient-centered communication
• Care coordination and follow-through
• Problem-solving and critical thinking
• Time management and self-motivation
• Professionalism and confidentiality

This is a fully remote position that requires extensive computer and phone use. The role is performed from a home office or approved remote location during scheduled work hours.

We are an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

This is a remote position.