Clinical Programs Pharmacy Technician

Become a part of our caring community and help us put health first

As a Rx Clinical Programs Pharmacy Technician Representative 2 you will support Pharmacists and patients by executing programs developed to improve overall health outcomes with a focus on prescription drugs, and medication therapy and helps drive the strategy on comprehensive medication reviews. As a Rx Clinical Programs Pharmacy Technician Representative 2 you will perform varied activities and moderately complex administrative/operational/customer support assignments.

Performs computations. Typically works on semi-routine assignments.

In this role as a Rx Clinical Programs Pharmacy Technician Representative 2 you will assist in driving prescription drug optimization in cases where patients are taking multiple medications. Through effective communication, helps drive health awareness with patients through Rx Education and targeted quarterly campaigns. Assists Pharmacists by placing and retrieving calls to confirm patients are taking drugs and provides counseling. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.

Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

• Make outbound and take inbound calls
• Communicate with Humana members
• Collect medication history information
• Prepare members for a comprehensive medication review

Additional Job Description

• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
• High School Diploma or equivalent
• Excellent communication skills both written and verbal
• Applied knowledge of insurance processing, customer service or call center processes and practices
• High speed hardwired internet and phone, minimum speed 20
  
  Mbps
• Must have a designated work area with a door that locks

Schedule: Must have the flexibility to work any hours between 8:00am-7:00pm EST and holidays/weekends and overtime as needed.

• You must be on time, dressed appropriately, with your camera ON during 2+ weeks of training and for other meetings required by leadership
  .

Attendance is vital for success, time off during your 180-day appraisal period is not permitted. Exception:
Should a Humana-observed holiday occur during training or within the 180-day appraisal period, you will have the holiday off (paid).

• Associate's degree or equivalent work experience
• Experience in mail order and/or retail pharmacy setting
• Ability to speak both English and Spanish fluently
• Previous call center experience in a pharmacy setting
• Strong communication and telephonic skills
  
  Ability to solve problems and encourage others in collaborative problem solving
• Self-directed, but also able to work well in a group
• A positive, proactive attitude, energetic, highly motivated and a self-starter
• Work ethic that is focused, accurate and highly productive

Associates may receive a bonus for the referral of external candidates to this requisition, provided that all other eligibility requirements are met.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

40

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$40,000 - $52,300 per year

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends…