Patient Navigation Assistant

Benefits

• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Paid time off

The Remote Patient Navigation Assistant supports patients as they move through the healthcare system by providing virtual guidance, education, and care coordination. This role helps patients understand their care plans, access services, and overcome barriers to care, all through phone, video, and digital communication. The position works closely with clinical teams, administrative staff, and community resources to ensure a seamless, patient-centered experience.

• Serve as a primary virtual point of contact for patients via phone, video, email, and secure messaging
• Assist patients with appointment scheduling, referrals, and follow-up coordination
• Educate patients on care plans, procedures, medications, insurance coverage, and available resources
• Identify and address barriers to care such as transportation, financial challenges, technology access, language needs, or health literacy
• Coordinate with physicians, nurses, care managers, social workers, and external providers to ensure continuity of care
• Support patients with completing forms, consents, and other documentation electronically
• Track patient progress, conduct follow-up outreach, and reinforce adherence to care plans
• Accurately document patient interactions and updates in electronic health records or care management platforms
• Provide compassionate, culturally sensitive support to patients and caregivers
• Maintain compliance with HIPAA, privacy, and organizational policies while working remotely

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare, public health, social work, or a related field preferred
• Previous experience in healthcare, patient navigation, care coordination, call center, or customer support roles preferred
• Familiarity with healthcare systems, insurance processes, and community resources is a plus
• Strong verbal and written communication skills
• Ability to explain complex information clearly in a virtual environment
• Excellent organizational skills and ability to manage multiple patients remotely
• Proficiency with electronic health records, telehealth platforms, and standard office software
• Reliable internet connection and a private, secure workspace

• Patient advocacy and empathy
• Remote communication and engagement
• Problem-solving and critical thinking
• Time management and self-direction
• Cultural competence and professionalism

This is a fully remote position requiring prolonged computer and phone use. Work is performed from a home office or other approved remote location during scheduled business hours.

We are an equal opportunity employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

This is a remote position.