Patient Services Coordinator Supervisor

Overview

About Us: Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

Schedule:

Monday – Friday; 8:00 AM – 5:00 PM

• Directly supervises the daily operations of the Patient Services Coordination team including designated phone queues.
• Ensures that calls are being answered within service level standards and makes adjustments to staffing accordingly.
• Performs quality audits and participates in the call and chart auditing processes for staff.
• Monitors census and follows up with Nursing to discuss patients that may need to be discharged.
• Measures and tracks performance metrics and provides feedback to staff, including daily and monthly scorecards.
• Supports both inbound and outbound staff when fellow leaders are out to maintain expectations.
• Edits and manages rules, structures and settings inside the patient scheduling application. Opens and closes clinics as needed.
• Monitors ongoing management of caseloads, ensuring patients have appropriately scheduled follow-up appointments, and consistent adherence to effective caseload management practice.

Minimum Qualifications:

• High School Diploma or Equivalent
• 2 years of leadership experience, or 2 years of experience taking on increasing roles of responsibility in a healthcare organization.
• Proficient at partner programs (i.e.: MS Outlook, Word, Excel).
• Ability to cope with ambiguous, changing environment while under pressure in a calm manner.
• Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

• Directly supervises the daily operations of the Patient Services Coordination team including designated phone queues.
• Ensures that calls are being answered within service level standards and makes adjustments to staffing accordingly.
• Performs quality audits and participates in the call and chart auditing processes for staff.
• Monitors census and follows up with Nursing to discuss patients that may need to be discharged.
• Measures and tracks performance metrics and provides feedback to staff, including daily and monthly scorecards.
• Supports both inbound and outbound staff when fellow leaders are out to maintain expectations.
• Edits and manages rules, structures and settings inside the patient scheduling application. Opens and closes clinics as needed.
• Monitors ongoing management of caseloads, ensuring patients have appropriately scheduled follow-up appointments, and consistent adherence to effective caseload management practice.

• Competitive Compensation
• Comprehensive Medical Insurance
• Dental and Vision Insurance
• Company Life Insurance
• Voluntary Life and Disability Insurance
• Additional Voluntary Supplemental Plans
• Flexible Spending Account (Medical and Dependent Care)
• Health Savings Account
• 401K Retirement Plan
• Employee Assistance Program (EAP)
• Employee Discounts
• Ramsey Smart Dollar Program
• Referral Program
• Tuition Assistance
• Paid Time Off
• 8 Paid Company Holidays

At Palmetto Infusion, we believe that patient advocacy is at the heart of everything we do, regardless of our roles within the organization. Each member of our team is dedicated to putting the needs and well-being of our patients first. Whether we re working directly with patients or supporting them behind the scenes, our commitment to being a compassionate advocate is paramount.

We understand that every interaction, every decision, and every effort contribute to the quality of care our patients receive. Together, we strive to ensure that every individual feels heard, supported, and empowered throughout their healthcare journey. This dedication to patient-centered care is what creates "The Palmetto Experience" — a standard of excellence that defines us and enriches the…