Referral Specialist, YM CARE Center

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$31.05

Within a team-based organizational structure and following departmental/specialty processes, the Referral Specialist acts as the central point of contact for all medical office activity related to patient referrals for a specific specialty. Applies substantial knowledge of medical practices and terminology to critically evaluate all incoming referrals and oversees the coordination and scheduling of all patient ambulatory referrals for the appropriate specialty.

Serves as the main contact for all new patient referrals and serves as the principal source of new patient scheduling information for referring provider offices, patients and schedulers. Serves as a principal source of information to patients and others on department/specialty specific scheduling policies, providers, procedures and locations. This opportunity is currently remote (work from home) within CT. Candidates are encouraged to provide a cover letter.

Hours for this position are 8:30am- 5PM. Candidates must live within CT.

• High degree of initiative with the ability to use sound independent judgement and critical thinking in order to effectively and appropriately manage patient/caller interactions. Ability to utilize active listening skills to accurately assess and direct callers to the appropriate resource.
• Outstanding interpersonal skills. Warm and compassionate communication style. Extraordinary customer service skills with proven ability to professionally and effectively interact with all members of the patient's care team, including but not limited to: the patient, parent, primary care provider, etc. Demonstrated actions as a caring and motivated team player.
• Demonstrated ability to handle heavy phone volume. Ability to perform a variety of routine job tasks to meet occasional conflicting demands, time pressures, deadlines or emergencies. Strong organizational skills with a proven ability to pay attention to detail on a wide variety of complex matters.
• Well-developed and competent in English language, grammar, spelling and punctuation to type accurately, enter all patient information and review medical records. Ability to deal with confidential and sensitive patient information in a professional manner while complying with all HIPAA regulations.
• Proven record of exemplary attendance, punctuality, and reliability.

• Proven experience scheduling in a high-volume healthcare related call center/medical practice.
• Comprehensive knowledge of medical terminology.
• EPIC scheduling, messaging (i.e. in-basket messages), telephone encounter, and chart review skills.
• Proven experience using an electronic medical record system and multi-line telephones. Proven experience with ACD lines, and call queues.
• Spanish speaking.

• Oversees and coordinates administrative, program, and office activities. Establishes, selects, implements, and coordinates office procedures and systems. Serves as principal source of information to students, staff, and faculty on policies, procedures, programs, and office activities.
  2. Oversees, instructs, and coordinates activities of support staff. Oversees the preparation of materials for grants, contracts and budgets. Monitors expenditures and reconciles financial statements.
  3. Provides editorial support for a journal/publication. Proofreads and edits material for grammatical and factual accuracy. Tracks copy through various editing and production stages. Communicates with authors, printers, and others concerned with published work.
  4. Determines administrative, facility, and equipment needs for symposia, lectures, seminars, and conferences. Assembles and arranges for necessary items. Determines sources of data. Compiles, synthesizes and manipulates data. Summarizes findings and…