Health Concierge

Overview

Ascend Medical, founded in 2021, aims to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else. We partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital and at-home channels.

Unlike your typical healthcare system, Ascend is designed to innovate. We embrace a culture that reimagines healthcare and is not afraid to disrupt. We avoid micro-management and empower our team-members to make smart decisions. Our values include:

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything

At Ascend Medical, you’ll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry and we excel in delighting patients.

Company benefits: We offer a competitive benefits package to our employees.

• Medical
• Dental
• Vision
• 401k w/ Match
• Generous PTO, paid parental leave, company holidays
• Free healthcare with Ascend including telemedicine options
• Flexible schedule and work/life balance

Ascend Medical is hiring call center Health Concierges to provide quality telephone customer service for appointment booking and registration to patients and their families. You’ll drive the patients’ experience from the first point of contact to setting up portal accounts and ensuring that patients have everything in place for a successful first visit. Primarily working in a remote call center environment, you’ll answer inbound calls from digital marketing campaigns, local events and more with the purpose of booking healthcare appointments.

You’ll explore your passion for helping others while being part of an innovative community reimagining healthcare delivery. In this role, you’ll directly support members via phone and online appointment request form. We fully train our Health Concierges. Work from home/remote position. Must be a Georgia resident.

• Proactively resolve inquiries while building trust with our patients by understanding their needs to ensure that they find the best care.
• Support a high volume of new patients in scheduling their first appointment via phone. Other channels to come in the future!
• Verify medical insurance benefits and explain the patients share of cost.
• Document patients in our EHR, interactions in Salesforce, and communicate with the clinical team as necessary.
• Educate new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company’s services.
• Provide high-level service with a focus on compassion for our patients.

• Weekdays, Monday through Friday
• Full-Time

• Aspirations to Win Big: you are positive, adaptable, resilient, relentless and desire to be part of an innovative community of health professionals.
• A Strong, Consistent Work Ethic: willing to go above and beyond, self-directed, adaptable and resourceful. Strong communication and organizational skills.
• Ability to Leverage Resources: strong technical and computer skills (including mastery of Microsoft Outlook, EHR, and Salesforce).
• Customer Service/Sales
  
  Experience:
  
  experience in a call center or customer services/sales role. You are customer-focused and love helping others.
• Experience in Health Insurance or Healthcare Services: prior healthcare experience working with insurance is advantageous but not required.
• High School graduate or equivalent
• Bi-lingual Spanish a plus

Ascend Medical is proud to be an Equal Opportunity Employer
. Our entrepreneurial culture celebrates independent thinkers and doers who can positively impact our patients and shape our industry. We believe that the unique contributions of each individual are the driver of our success. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We celebrate diversity and are committed to creating an inclusive environment for all, for the benefit of our employees, services, and community.