Screening Support Officer

Job details

Screening Support Officer - Lung Cancer Screening (Also known as Failsafe Officer)

Location:
Middlewich

Hours:
Full-time | 8:30am–4:30pm or 9:00am–5:00pm, Monday to Friday

Hybrid Working:
Office-based Monday, Tuesday & Friday | Home-based Wednesday & Thursday (post-probation)

• Carry out regular failsafe checks to ensure patient safety across the LCS pathway
• Monitor patients from invitation through to follow-up or discharge
• Communicate with clinical teams, GPs, and stakeholders
• Respond to patient and stakeholder queries via phone, email, and post
• Maintain accurate records and follow all failsafe procedures

InHealth Intelligence is part of the InHealth Group which is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

• Carry out regular failsafe checks to ensure patient safety across the LCS pathway
• Monitor patients from invitation through to follow-up or discharge
• Communicate with clinical teams, GPs, and stakeholders
• Respond to patient and stakeholder queries via phone, email, and post
• Maintain accurate records and follow all failsafe procedures

• Experience in a healthcare or patient-facing role is desirable (e.g. GP surgery, care home, hospital)
• A genuine passion for helping others and making a positive difference
• Strong organisational skills and attention to detail
• Excellent communication skills - both written and verbal
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Understanding of patient confidentiality and data protection (GDPR)
• Resilience and the ability to remain calm under pressure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.