Patient Access Coordinator | Guy's and St Thomas' NHS Foundation Trust

Overview

We are excited to offer Band 3 Patient Access Officer opportunities within Guy’s Cancer Centre, part of Guy's and St Thomas' NHS Foundation Trust. We are offering an excellent opportunity for a motivated and organised individual to join Guy’s Cancer Centre, part of Guy's and St Thomas' NHS Foundation Trust.

This role is ideal for someone looking to develop their administrative experience within a busy oncology setting. You will be required to prioritise a high-volume workload, work effectively under pressure, and provide a professional, compassionate service to patients and carers.

Working closely with clinicians and multidisciplinary teams, you will support the smooth delivery of cancer services by covering reception areas, booking outpatient appointments, and managing calls within a busy call-centre environment. As a key point of contact, you will play an important role in ensuring patients experience a safe, efficient, and supportive pathway of care.

We are looking for someone who is highly organised, reliable, and committed to delivering excellent patient-centred care in line with Trust values. Once fully trained and established in the role, there is an opportunity to work from home one day per week, subject to service needs and manager approval.

Please note due to high response rate we sometimes close adverts early and we advise you apply as early as possible.

We currently have two full-time posts (37.5 hours per week), working on a rotating shift pattern Monday to Friday between the hours of 08:00 - 18:00 (including Bank Holidays & occasional Saturday’s, subject to service demand). There is also an expectation for cross-site cover/working, between Guy’s Cancer Centre, Guys Hospital, and Guy’s Cancer Centre at Queen Mary’s Hospital Sidcup.

We are seeking dedicated and enthusiastic individuals with excellent attention to detail and strong customer service skills. You will need the ability to prioritise a busy workload, work effectively under pressure, and demonstrate a good understanding of the 18-week RTT pathway, particularly within a cancer services setting.

• Responding to patient queries or concerns in an effective and professional manner.
• Booking, cancelling, and rescheduling outpatient appointments across cancer pathways.
• Supporting day-to-day waiting list management for oncology and haematology services.
• Liaising closely with clinicians and the wider multidisciplinary team to ensure patients are booked within agreed time frames.
• Escalating capacity or pathway issues to Team Leaders to support timely resolution.

A good understanding of the 18-week patient pathway and previous hospital administration experience are essential for this role.

Organisational Values:
Our values help us to define and develop our culture, what we do and how we do it. It is important that you understand and reflect these values throughout your employment with the Trust. The post holder will be: a. Caring, b. Ambitious, c. Inclusive. Our values and behaviours framework describes what it means for every one of us in the Trust to put our values into action.

The framework can be found on our Trust careers pages and GTIntranet.

The duties and responsibilities listed below are representative of the Patient Access Coordinator role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

• Act as the first point of call for all patient access queries to the Trust.
• Be responsible for the scheduling of outpatient appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
• Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
• Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to…