Laboratory Service Centre Assistant

1 Mabledon Place, London, WC1H 9AX

Up to £28,808 per annum DOE

Job Title: Laboratory Service Centre Assistant
Department: Marketing / Customer Services
Location: 1 Mabledon Place, London, WC1H 9AX

Contract /

Hours:

Fixed-term contract until March 2027, Full-time (40 hours per week)
Salary range: Up to £28,808 per annum DOE

About us: Sonic Healthcare is an internationally renowned healthcare provider with a demonstrable track record of medical services across the world. Headquartered in Sydney, Australia, Sonic is an ASX Top 50 company that has grown to become one of the worlds leading healthcare providers, specialising in pathology, radiology and primary care medical centres. We have operations in Australia, the USA, Germany, Belgium, Switzerland, the United Kingdom, Ireland and New Zealand.

Sonic Healthcare UK encompasses the two main entities in the UK, The Doctors Laboratory (TDL) and Health Services Laboratories (HSL). HSL is a partnership between The Doctors Laboratory (TDL), Royal Free London NHS Foundation Trust and University College London Hospitals NHS Foundation Trust (UCLH). HSL was formed to provide pathology services to the NHS Trusts and has expanded further to provide services to other NHS Trusts.

Over 3,500 staff work at Sonic Healthcare UK, primarily under the TDL or HSL banner. Our purpose is to deliver medically-led diagnostics, innovation, value and long-term investment to healthcare. With our core laboratory based at The Halo Building in London WC1H 9AX
, we also have an expanding site in Manchester as well as smaller hospital-based laboratories across the country. We maintain rigorously high standards of quality, whilst also delivering efficiencies to healthcare through careful workforce planning, pioneering technology and significant investment in infrastructure and IT.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast‑paced environment where every interaction counts? If so, we have an exciting opportunity for you to become a valued member of our team! As a Service Centre Assistant, you will be at the forefront of ensuring our customers receive the highest level of support and satisfaction. Your excellent written and verbal communication skills and positive, proactive attitude will shine as you assist customers with a wide range of inquiries through various electronic channels and on the telephone.

Your contact will be with patients, doctors’ surgeries, hospitals and our laboratories and support staff. The work is varied, where you will be handling incoming calls as well as making outbound calls to our clients and customers, internally and externally, whilst also handling some administration work throughout the day.

Fixed Term Maternity cover for 12 months, with possibility to extend. Hybrid role based on various shift pattern, working 40 hours per week with shifts ranging between 0700‑2300 Monday to Friday. Flexibility required to work Saturdays 0700‑2300, Sundays 0900‑1800 and bank holidays 0900‑1730. Weekend and bank holiday hours are paid as overtime. Weekends and bank holidays are working from home, so you can work from home effectively.

• Strong experience in working in a busy environment handling large volumes of telephone calls with a combination of some administration work with ease and efficiency. Excellent command of the English language to effectively communicate with customers.
• Ability to prioritise and manage workload effectively in a dynamic Contact Centre environment.
• Degree educated with a Science subject – translate from the Science world to the public; a background in a Biological Science subject is particularly interesting as you will be familiar with the terminology.
• Comfortable working in a corporate environment as part of a team within the service centre with a total of 30 staff, with an administration team, and a team of 18 staff handling inbound calls; supporting one another is essential.
• Proficient in various systems and experienced in using Microsoft Office package.

• Providing seamless support to customers, ensuring their journey with us is smooth and…