Clinical Care Manager - Remote in WA

At United Healthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Clinical Care Manager working with Medicaid members, you'll wear many hats, and work in a variety of environments. You'll interact with members while incarcerated or leaving incarceration – with new medications or diagnoses.

The clinical care manager's primary focus will be to provide Reentry Targeted Case Management (rTCM) services. You may also act as an intermediary between providers and members – serving in numerous roles, such as educator, evaluator, service coordinator, community resource researcher and more.

The result? Fewer hospitalizations, ER visits and costly service gaps; and a less stressful, more effective health care system for us all. This position requires clinical care coordination to be provided to Medicaid members who are currently and formerly incarcerated virtually, telephonically, or (potentially) in-person.

This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 5:00pm.

If you are located in Washington, preferably in the Seattle, Spokane, and/or surrounding areas, you will have the flexibility to work remotely
* as you take on some tough challenges.

• Provide a complete continuum of quality care through close communication with members via phone interaction or in-person interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides
• Assist members with the transition from a carceral facility back to the community via Health Assessment and Care Planning
• Partner with care team (correctional facilities, community providers, internal staff) to complete care plans and warm handoff
• Improve health and self-management of conditions
• Reduce inappropriate emergency department utilization, preventable hospital readmissions, and reduction in recidivism
• Provide member education on Medicaid benefits, treatment options, and comprehensive services
• May participate in community events related to scope of work
• Meet NCQA Population Health Management Standards
• Meet state-specific contractual requirements related to the delivery of care management

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Bachelor's degree or greater
• Current, unrestricted RN license in Washington or current, licensed behavioral health clinician (LICSW, LMHC, LMHCA, LMFTA, certified or licensed agency affiliated counselor)
• 2+ years of experience directly working with individuals with special healthcare needs
• 2+ years clinical experience in a hospital, acute care, home health/hospice, direct care or case management
• Computer / typing proficiency to enter / retrieve data in electronic clinical records; experience with email, internet research, use of online calendars and other software applications
• Experience with Microsoft Excel (ability to create spreadsheets, input data entry), Microsoft Word (creating and editing documents) and Microsoft Outlook (send/receive emails)
• Access to high-speed internet from home
• Dedicated workspace from home
• Driver's License, access to reliable transportation, and the ability to travel up to 10% locally, to visit client and/or carceral sites within designated area
• Reside in Washington

All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy.

• Case Management experience
• Certification in Case Management (CCM)
• Home care / field-based case management
• Behavioral Health experience
• Carceral facility experience
• Medicaid, Medicare,…