Assistant Administrative Service Manager

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

The closing date is 27 January 2026

We are seeking to recruit an Assistant Service Manager to join our team within the Secretarial Team. The candidate will be responsible for the management of the Orthopaedic Secretaries.

Applicants will hold degree level qualification, or be able to demonstrate that level of knowledge and experience through training and experience.

Pay banding subject to Agenda for Change evaluation

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.

The Assistant Administrative Services Manager will be first line of contact and support to the Medical Secretarial Team. The post holder will be responsible in a largely unsupervised capacity for the day to day management of the Medical Secretaries to effectively lead, supervise, co-ordinate and direct the activities of the secretaries who work within the clinical teams to ensure a high class service is provided to our clinical colleagues, Consultants, Specialist nurses and their teams.

The post holder will be required to exercise independent judgement seeking guidance rarely, managing work rather than supervised acting independently only deferring to Administrative Services Manager as necessary.

The post holder will be expected to cross cover with another Assistant Administrative Services Manager and share responsibilities across all areas.

The post holder will deputise for the Administrative Services Manager.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

In the National Staff Survey, 74% of our staff would recommend the Trust as a place to work and 92% would recommend the hospital to a friend or relative for treatment.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role. We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham. The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line. We are based in North Shropshire, close to the border with North and Mid Wales.

It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.

The post holder will provide robust and successful leadership to guide and steer the Medical Secretariat within the Access Department to achieve agreed targets and objectives, whilst ensuring all Trust Policies and procedures are adhered to.

The post holder will uphold current high levels of Customer Service across the Team ensuring the Trust Values and behaviours are upheld.

Use independent judgement/initiative to continuously evaluate and identify issues and develop solutions to encompass changes in working practices and implement those improvements to achieve acceptable standards.

The ability to deal with frequent interruptions/unpredictable working patterns whilst maintaining a high level of concentration.

Schedule meetings and conferences, distribute agendas and relevant documentation prior to the meeting, arrange necessary venue requirements.

Transcribe, circulate minutes and ensure…