NHS Talking Therapies Administrator

Are you ready to embark on an incredible career opportunity with Vita Health Group? Are you looking to take the next step and develop your skills? Would you like to have the opportunity to grow and develop your skillset within a friendly, established team? If so, this role is perfect for you!

This role is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts. The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. To find out more about Vita Health Group and the services we provide, please :

The Role:
What you will do?

A bit about us

Hello! We are Vita Health Group and have a great opportunity for a NHS Talking Therapies Administrator to join our service. We have recently been recognised as being one of the UKs best health care companies to work for, and we want you to become part of that! As a people-centred company, we are keen to develop individuals careers where their interests apply.

So, if you're looking to enhance your skill sets, progress your career or focus on your personal growth, please read on.

What you will do in the role

Vita Health Group and With You have a clinical partnership, bringing together over 40 years of mental health experience, to support individuals and communities across Kent and Medway. We are looking for pioneering, skilled clinicians & administrators to join us on this exciting journey and play a central role in shaping the delivery of NHS Talking Therapies for anxiety and depression across the region.

This role is an integral part of the service and will ensure the smooth running of the NHS Talking Therapies contract. This is done by providing an effective and efficient administrative service for NHS patients, referring GPs, healthcare professionals and ICB contacts. The role is varied and covers a range of administrative responsibilities that support the day to day operations of the service, as well as contributing to its ongoing development.

At Vita Health Group we appreciate the part ALL our team play in helping people get better. If you would like to be part of a forward-thinking company and join our friendly team, keep reading to see if you are interested in the role and what we have to offer.

This is an excellent opportunity to build on your administration and customer service skills in a busy fast-paced organisation. You should have good experience of dealing with the public and be a confident communicator both on the telephone and over email. You will possess excellent attention to detail, quick to learn new systems and be eager to develop your career as part of a close-knit team in a flexible and supportive environment.

The role would be based 1 day in an office and 4 days working from home (days in office to be confirmed). You would be working shifts including 1 late, 12pm - 8pm. The service is open 8am - 8pm Monday-Thursday, 8am-5pm Friday. The role will be based at our Faversham Office. This is a fulltime position 37.5hrs.

Main Duties and Responsibilities

• Answering incoming and making outbound calls in a professional manner within agreed KPIs.
• Processing referrals within targeted timeframe.
• Updating patient information within the record system, ensuring a high level of accuracy.
• Monitoring and actioning treatment waitlists.
• Monitoring and responding to enquiries via email.
• Checking and processing letters to patients, GPs and Healthcare professionals.
• Ensuring patients are communicated with at the earliest opportunity for any changes to appointments including cancellations and reschedules.
• General administration and any other ad hoc duties to contribute to the smooth running of the service.

Don't miss out on this amazing chance to join Vita Health Group and embark on a fulfilling role filled with growth and the opportunity to improve peoples day to day lives. If you have these skills and attributes and would like to join us, we would love to hear from you!

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UKs largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of Making People Better
, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as Best Company to Work for at the Health and Wellbeing…