Wellbeing Support Officer

Position: Wellbeing Support Officer (Permanent)
Job Title:

Wellbeing Support Officer

Location:

Hybrid - a combination of home working and office based work at our King's Lynn office

Salary: £40,000+ per annum, dependent on experience

Job Type: Permanent, Full Time

About us:

For the past 50 years, Adrian Flux have been providing fast, efficient and cost-effective vehicle and home insurance. By introducing individual, specialist departments, we are able to provide services dedicated to the specific needs of our clients.

About the role:

As a Wellbeing Support Officer at Adrian Flux, you will play a central role in delivering our proactive and preventative wellbeing strategy. This position focuses on supporting all employees across the Adrian Flux Group by providing structured Wellbeing Sessions, offering guidance, and helping individuals maintain and improve their overall wellbeing.

You will be responsible for reviewing wellbeing questionnaires, hosting 30 minute virtual sessions, offering tailored advice, and signposting appropriate resources. This role requires someone who is empathetic, approachable, and experienced within the wellbeing sector, with the confidence to support individuals presenting with a wide range of wellbeing concerns.

Your work will help us identify issues earlier and ensure that every employee has access to timely, meaningful support.

Key Duties

Wellbeing Sessions & Support

Deliver one to one Wellbeing Sessions for employees across the business, providing a safe, supportive, and confidential environment.
Review completed wellbeing questionnaires in advance and use your knowledge and experience to offer tailored feedback and guidance.
Provide appropriate resources, signposting, and practical strategies to support individuals with their wellbeing.
Offer follow up sessions where appropriate, ensuring continuity of support.

Proactive Wellbeing Delivery

Support the rollout of our preventative wellbeing model, ensuring all employees have access to regular wellbeing check ins.
Help identify early signs of wellbeing concerns and escalate appropriately where required.
Contribute to the development of wellbeing initiatives that promote a healthier workplace culture.

Ad Hoc Support

Provide timely wellbeing support for employees who require assistance outside of scheduled sessions, with the aim of arranging sessions within a maximum of 7 days.

Record Keeping & Reporting

Maintain accurate, confidential records of all wellbeing interactions in line with data protection requirements.
Provide anonymised insights and trends to management to help inform organisational wellbeing  Development

Stay informed about current wellbeing trends, research, and best practice.
Continually develop your knowledge and skills to ensure the highest standard of support is provided.

About you:

Essential

Experience in a wellbeing, support, counselling, or mental health related role.
Relevant wellbeing, coaching, or mental health related qualifications.
Strong interpersonal skills with the ability to build trust quickly.
Empathy, emotional intelligence, and the ability to remain calm and supportive.
Excellent communication skills, both verbal and written.
Ability to handle sensitive information with professionalism and confidentiality.
Strong organisational skills and the ability to manage a varied caseload.
Ability to work well within a small team, as well as being able to work independently Desirable

Knowledge of workplace wellbeing practices and early intervention approaches.

Why join us?

At Adrian Flux, our staff are our greatest asset. Our new wellbeing model ensures every employee has access to timely, meaningful support - and you'll be at the heart of making that happen.

Aside from this we also offer a fantastic list of perks and benefits for all staff to enjoy:

Lots of holiday
Competitive salary
Private healthcare insurance for those who have been with the company for 12 months
Remote working options
Event ticket giveaways
Great staff parties
Employee discounts, including for gyms, restaurants and cinemas
Staff app to enter competitions, get mental health support, and more

If you're passionate about helping people and want to be part of a forward thinking, supportive organisation, we'd love to hear from you.

Candidates with experience of;
Mental Health Support, Mental Health Advisor, Wellbeing Advisor, Mental health First Aider, Wellbeing Support Advisor, Staff Counselling, Mental Health Support Advisor will also be considered for this role