Dispensing Optician - Head Office - Online Eyewear

Dispensing Optician - Role Overview

Zest Optical are working in partnership with the UK's leading independent online retailers of luxury sunglasses and prescription eyewear to recruit a qualified Dispensing Optician for their head office near Bury. This is a unique opportunity to apply your in-store dispensing experience in a fresh, office-based role focused on customer care, innovation, and digital retail growth.

• Respond to customer enquiries via digital channels (email, chat, phone)
• Provide tailored recommendations for frames, prescription lenses, and sunglasses
• Support customers with order tracking, modifications, and aftercare advice
• Identify and resolve customer concerns with empathy and efficiency
• Utilise internal systems to manage and log customer interactions accurately
• Maintain up-to-date knowledge of products and procedures, and share insights with the team

20+ years of success as a top-rated luxury online eyewear retailer; over 23,000 5-star reviews on Trustpilot; head office includes modern workspace, Optical Glazing Lab, and fulfilment centre; known for combining quality, service, and a passion for premium eyewear.

• GOC Registered Dispensing Optician
• Strong commercial awareness and a customer-first mindset
• Comfortable using digital systems and communication tools
• Excellent collaboration and communication skills
• Passion for innovation and service development in optical retail

• Salary: £32,000 to £35,000 per year + performance-related bonus
• Working hours:
  
  30-37.5 hours per week; reduced weekend working compared with most practice-based roles
• Annual leave: 26 days + bank holidays
• Professional fees: GOC and ABDO fees paid
• Staff discount: generous discount on luxury eyewear products
• Office working: work from head office location, surrounded by a highly experienced, close-knit team

Job Type: Permanent, ideally full time, minimum 30 hours per week.

Location:

office-based near Bury, Greater Manchester.

Job Title:

Dispensing Optician. Company:
Zest Business Group. Posted:
Jan 16th 2026. Closes:
Feb 16th 2026. Sector:
Medical, Pharmaceutical & Scientific.

Contract:

Permanent.

Hours:

full time.