Scheme Manager - Homeownership

Woodlands Court – Leeds

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

The job sits within Sanctuary Housing Services which manages homes across England, providing general rented housing, market rent properties, shared ownership and home ownership accommodation.

It also provides housing related services including lettings, debt management, tenancy management and customer services support.

The purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.

• Supporting residents by providing information to promote independence, good health and wellbeing
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Delivering high quality customer service by resolving problems and complaints
• Providing administrative support, including maintaining accurate records in a timely manner
• Completing Sign Ups, Terminations, Settling in Visits
• Covering other schemes as and when required

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Proven experience of working with older people and understanding their individual needs or similar
• Working knowledge of good practice resident involvement or customer participation activities and practices
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Proficient User of Microsoft applications including Word, Excel and Outlook
• Travel is a requirement of the role, therefore a full valid driving licence is essential

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £20,299 per annum (rising to £20,927 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £ 25,374 based on 37.5 hours per week rising to £ 26,159 after 12 months service and subject to satisfactory performance

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Administrative Assistant, Manager, Administrative, Customer Service, Management