Financial Counselor

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Career Opportunity Offering:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $18.65 - $19.90/hr based on experience

This position is an onsite role at Mercy - Lorain Hospital in Lorain, OH.

• Responsible for the assessment and collection of patient liabilities, including copays, deductibles, co‑insurance and balances after financial assistance. This includes face‑to‑face review of inpatient benefits, authorization and collecting inpatient, observation, and outpatient liabilities.
• Works various patient access, insurance eligibility, follow‑up reports as assigned.
• Assists in facilitating daily in‑house call reviews to validate that patients have a valid payor source with authorization on the account for the current stay.
• Completion of pre‑registration and registration tasks including, but not limited to, the registration of patients at the time of service, or prior to the date of service while attempting to collect the patient’s financial liability.
• Monitors missed collection opportunities for potential process improvements and follow‑up. Must make at least 3 attempts each day to visit a patient’s room if the patient is otherwise preoccupied in previous attempts.
• Notes all accounts with a patient liability daily.
• Makes follow‑up phone calls to patients that are unable to make payment while in‑house.
• Sends letters to patients’ addresses post‑discharge detailing an estimated liability as well as options to pay.
• Works with patients to sign consent to treat, observation, Important Message from Medicare, and other registration‑related forms if applicable.
• Assists eligibility specialists in the verification of insurance information, Medicaid and charity processing, and other tasks as needed.
• Runs a daily census to determine patients with potential eligibility.
• Assists in the collection and organization of outpatient orders as they relate to future and current dates of service, utilizing queues built within various Revenue Cycle systems.

• 1+ years of customer service experience

• High School Diploma/GED Required
• CRCR (Certified Revenue Cycle Representative) Required within 6 months of hire (Company Paid)

Five‑time winner of “Best in KLAS” 2020‑2022, 2024‑2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021‑2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019‑2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022‑2023

Energage Top Workplaces USA 2022‑2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023‑2024

• Innovation
• Work‑Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the…