Experience Ambassador - Patient

Experience Ambassador - Patient Experience - FT - Day page is loaded## Experience Ambassador - Patient Experience - FT - Day locations:
Topeka, KStime type:
Full time posted on:
Posted Todayjob requisition :
req
21582

Position Status:

Full time

Shift: First Shift (Days - Less than 12 hours per shift) (United States of America)
Hours per week:40

Job Information  Exemption Status:
Non-Exempt    A Brief Overview  The Experience Ambassador serves as a frontline champion for delivering exceptional patient and guest experiences. This role combines hospitality, proactive service recovery, and real-time problem-solving to ensure every individual feels safe, respected, and supported throughout their care journey. The Experience Ambassador rounds on patients in their rooms and in unit-level spaces such as waiting areas and hallways to address non-clinical needs and assist in providing a Five-Star Patient Experience, building trust and enhancing satisfaction.
Education Qualifications
* High School Diploma / GED Required Experience Qualifications
* 1 year Experience in a customer service-related role Required
* Experience in a patient care setting. Preferred

Skills and Abilities

* Exceptional interpersonal and verbal communication skills.
* Ability to remain calm and solution-focused in high-pressure situations.
* Strong organizational and time management abilities.
* Empathy & Compassion:
Demonstrates genuine care and concern for others.
* Active Listening:
Attentively hears and responds to the needs of patients and guests.
* Conflict Resolution:
Effectively de-escalates concerns and facilitates positive outcomes.
* Professionalism:
Maintains confidentiality, composure, and a polished demeanor.
* Adaptability:
Thrives in a fast-paced, dynamic environment with shifting priorities.
* Cultural Sensitivity:
Respects and supports individuals from diverse background

What you will do
* Deliver Compassionate Engagement:
Serve as a welcoming unit presence by greeting and assisting patients, families, and visitors with empathy and professionalism. Provide personalized support to reduce stress and enhance comfort throughout the care journey.
* Resolve Service Concerns in Real Time:
Identify and respond to patient and guest concerns using established escalation protocols. Collaborate with clinical and non-clinical teams to resolve issues promptly and document outcomes in the patient experience system to support continuous improvement.
* Enhance the Experience Through Feedback & Partnership:
Actively gather feedback from patients and families to identify service trends and improvement opportunities. Share insights with leadership and partner with care teams to promote clear communication and a seamless experience.
* Support the Going Home Zone and other way finding services for patients and visitors.
* Help with unit non-clinical needs such as delivering small items or messages between units when time permits.
* Participate in special projects or events (e.g., patient appreciation activities, holiday décor) to enhance the care environment.
* Communicate concerns or observations to the Supervisor.

Required for All Jobs
* Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
* Performs other duties as assigned

Patient Facing Options
* Position is Patient Facing Remote Work Guidelines
* Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
* Stable access to electricity and a minimum of 25mb upload and internet speed.
* Dedicate full attention to the job duties and communication with others during working hours.
* Adhere to break and attendance schedules agreed upon with supervisor.
* Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability
* On-Site;
No Remote Scope
* No Supervisory Responsibility
* No Budget Responsibility No Budget Responsibility Physical Demands
* Balancing:
Occasionally 1-3 Hours
* Carrying:
Frequently 3-5 Hours
* Climbing (Stairs):
Frequently 3-5 Hours
* Crouching:
Frequently 3-5 Hours
* Eye/Hand/Foot Coordination:
Continuously greater than 5 hours
* Feeling:
Continuously greater than 5 hours
* Grasping (Fine Motor):
Continuously greater than 5 hours
* Grasping (Gross Hand):
Continuously greater than 5 hours
* Handling:
Continuously greater than 5 hours
* Hearing:
Continuously greater than 5 hours
* Kneeling:
Frequently 3-5 Hours
* Lifting:
Frequently 3-5 Hours up to 25 lbs
* Pulling:
Continuously greater than 5 hours
* Pushing:
Continuously greater than 5 hours
* Reaching (Forward):
Continuously greater than 5 hours up to 25 lbs
* Reaching (Overhead):
Continuously greater than 5 hours up to 25 lbs
* Repetitive Motions:
Continuously greater than 5 hours
* Sitting:
Continuously greater than 5 hours
* Standing:
Continuously greater than 5 hours
* Stooping:
Frequently 3-5 Hours
* Talking:
Continuously greater than 5 hours
* Walking:
Continuously greater than 5 hours

Working Conditions
* Combative…