Inbound Customer Service Representative; WFH

About Rotech

Rotech Healthcare Inc is a national leader in medical equipment, providing ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. With hundreds of locations across 45 states, we deliver high‑quality products and compassionate support that help patients manage their health from the comfort of home.

Sleep Therapy Inbound Customer Service Representative (Sleep Central Inbound Call Center – Murray Operations)

We are seeking a dedicated representative to serve customers of our Sleep Central Inbound Call Center. Responsibilities include managing new order intake for CPAP resupply, verifying patient demographics and payer/physician information, providing basic sleep coaching, and serving as the first line of contact for CPAP resupply customers.

Pay starting at $15.50 per hour plus a monthly bonus program that offers potential unlimited earnings.

• Mon – Fri, 8:30 am – 5:00 pm
• Work from home after successful completion of in‑office training and ongoing performance approval

• Act as a patient advocate to resolve questions or concerns
• Collect and enter patient source information into e‑Intake
• Complete thorough verification for products and services
• Maintain knowledge of Medicare, Medicaid, insurance regulations, FDA and JCAHO guidelines, and company products
• Identify and resolve problems in a timely manner
• Makes outbound calls as needed to collect patient data
• Manages all aspects of initial intake via high volume inbound calls
• Processes related patient paperwork when assigned
• Processes tickets to ensure timely fulfillment of product orders
• Provide basic technical customer service assistance for CPAP equipment
• Provide education to patients and location employees on CPAP supplies
• Use e‑Intake system for data accuracy and quality control
• Perform other duties as assigned

• Background check (company‑wide)
• Drug screen (when applicable)
• Compliance with healthcare facility credentialing process (when applicable)
• Valid driver’s license in state of residence with a clean driving record (when applicable)
• Basic computer, internet, and typing skills
• High school diploma or GED equivalent (required)
• Experience with medical equipment (preferred)
• Experience with medical billing practices and reimbursement (preferred)
• Experience in medical field and administrative record management (preferred)
• One year of related work experience (preferred)
• Medical terminology knowledge (preferred)

• Accurate simple mathematical calculations
• Excellent verbal and written communication in English
• Interpret a variety of communication modes
• Maintain confidentiality and discretion with sensitive information
• Multi‑task with attention to detail
• Self‑motivation, organization, time management, and problem‑solving skills
• Work independently and as part of a team

• Email communication
• Internet navigation and research
• Microsoft applications:
  Outlook, Word, Excel
• Use of office equipment: fax machine, copier, printer, phone, computer, tablet

• Lift and carry office equipment at times
• Require sitting, walking, standing, talking, and listening
• Close vision needed for small print on computer or tablet

• Generous paid time off and paid holidays
• Overtime pay for non‑exempt positions
• Commission for Account Executives
• Bonus and incentive opportunities
• Travel and vehicle reimbursement for applicable roles
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, & FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death and injury protection, identity protection, and legal services
• Meru Health mental health and Mercer Smart Connect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.