Engagement Specialist - Davita IKC - Richmond

Posting Date

01/12/ Iron Bridge Rd, Chester, Virginia, , United States of America

At DaVita IKC, engagement is everything. As an Engagement Specialist
, you'll be the first point of contact for patient onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.

• Commute to Davita partner practices 1 - 2 days/week
• Drive time depends on patient population
• Commute may include locations up to 90 minutes from central location
• No Nights Federated weekends
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Position Details:
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• Full-Time, Monday‑Friday schedule
• Daily start time flexible between 7:00‑8:00 AM
• Hybrid model: combination of remote work and on‑site visits depending on patient population
• Home workspace must include a quiet, private space with high‑speed internet
Responsibilities:
• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in‑person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in‑personal
• Welcome new patients to the program and collect any new concerns from existing patients; elevate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact
Qualifications:
• High School Diploma or GED required. Associate's or Bachelor's Degree preferred.
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Prior experience in a healthcare setting preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow‑through skills
• Ability to work autonomously and collaboratively with care team members
Why You'll Love Working Here:
• Directly impact patient care and engagement for complex chronic conditions
• Be part of a mission‑dr Honestly