Patient Scheduler - Remote- reside

Patient Scheduler - Remote
- Must reside in the United States

Upstream Rehabilitation is looking for a Remote Patient Liaison Scheduler to join our team.

• Responsible for intake of information from referral source and scheduling of patients, including creation of an initial file.
• Obtain authorization, gather necessary information to complete registration, and arrange appointments at appropriate clinics for skilled therapy or functional testing.
• Support the mission, vision, and values of Upstream Rehabilitation; no supervisory duties.
• Complete tasks as directed to ensure patients receive timely scheduling that meets their medical needs.
• Review Raintree/Document routing and other sources to gather needed referral, records, and other information for scheduling.
• Use the Patient Permanent Selection system to schedule patients to the correct clinic/specialty.
• Obtain and record preferences for communication with case managers, networks, attorneys, or other entities.
• Respond to weekly reporting:
  Scheduling Lag report, Referral Recapture Report, Missed Visit Report, contact metrics, Future Authorization report; report progress and issues to supervisor or leader.
• Process FCEs and other functional testing as directed.
• Build and maintain relationships with clinics, referral sources, networks, and other partners.
• Remote contact center environment; required to work on phone 100% of the time.
• Other duties as assigned.

• High school diploma or equivalent required.
• Data entry experience.
• Ability to manage incoming phone lines.
• Relationship building, interpersonal skills, and multi‑tasking capability.
• Problem‑solving, diplomatic conflict resolution, and ability to handle difficult situations gracefully.
• Familiarity with Upstream products waiter: physical therapy, occupational therapy, dry needling, and other services.
• Proficient with computer‑based platforms including EMR, Microsoft Office Suite, tracking systems, and web‑based portals.
• Exceptional communication skills—oral, written, and presentations.
• Proficiency with Microsoft Office Suite or related software.

• Entry level

• Full‑time

• Management and Manufacturing

• Wellness and Fitness Services

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our Herbs patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.