Customer Coordinator

Job Title: Customer Coordinator

Starting Salary: £27,693 progressing to £31,021 per annum

Hours: 37

Location: Stevenage with hybrid working

Contract Type: Permanent

Directorate: Adult Care Services

The Gateway Connections team is a hybrid office/home working telephone and virtual contact team all about working preventatively with adults who need information, advice, and support to stay independent in their own homes for longer. The multi‑disciplinary team works with Social Workers and Occupational Therapists and other professionals to achieve the best outcomes for people in Hertfordshire. We are a flexible team that promotes HCCs Ways of Working protocols.

You will promote and support a strength‑based approach to all interventions to maximise independence, health and well‑being by offering opportunities to prevent, delay or reduce the need for Adult Social Care. This will require you to apply your creativity working with residents to ensure their safety and continued independence. Your knowledge of local services to support people to access appropriate community resources is also crucial, as is working alongside our visiting CCOs, Social Workers and Occupational Therapists.

You will work successfully with partners and many other agencies for the benefit of citizens.

• Previous experience in a Social Care setting
• Ability to work autonomously as well as part of a team
• Previous experience communicating with vulnerable adults
• Previous experience in customer services involving vulnerable adults
• Empathic and patient when dealing with vulnerable adults

• Knowledge of Social Care legislation such as Care Act 2014 and Mental Capacity Act 2005

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Health and Social Care Services, level HSC7 job profile.

Interview Date: week commencing 26 January 2026

We have excellent training opportunities to support your continuing professional development, and a comprehensive benefits package offered through Herts Rewards.

As part of your application, please upload your most

TU recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

This role has been identified as requiring

Normalization a Disclosure & Barring Service (DBS) check.

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post. Further information about the legal requirement can be found here.

For an informal discussion about the role contact yvonn