Medical Equipment Customer Service Representative REMOTE

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment ech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states.

For additional information, visit our company homepage

Job Summary

We are seeking a dedicated Customer Service Representative (Synapse) REMOTE to join the Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake and continued billing to encompass accuracy with clinical, billing and care related information and processing.

This position pays between $16/hr.

- $24/hr. depending on related experience and state hired in.

• 100% REMOTE Work from Home day one of employment;
  Must live in the US

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
• Brings ideas for process or efficiency improvements to supervisor
• Builds relationships with locations, field management, patients and referral sources
• Certain functions require outbound calling and data entry
• Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
• Complies with applicable laws and regulations
• Conducts insurance verification and eligibility for services/products
• Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Enhances organization reputation by accepting ownership of duties and promoting a caring and supportive environment consistent with our mission
• Maintains accuracy and quality control throughout patient contact and data input
• Obtains authorization and qualification documentation
• Practices safe work habits, ensuring a safe work environment
• Prepares complete and accurate files for Billing Department
• Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing
• Provides product/service information by answering questions, offering assistance
• Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
• Verifies Medicare, Medicaid, and private insurance coverage information
• Works extensively with eIntake proprietary system
• Works with outside agencies to resolve customer issues
• Performs other duties as assigned

• If needed

Employment is contingent on

• Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Experience with medical…