Behavioral Health Coordinator

Behavioral Health Coordinator – Cape Cod Healthcare

We invite you to join Cape Cod Healthcare to coordinate timely treatment, continuation of care, and disposition planning for patients with behavioral health needs.

• Respond promptly to minimize a patient’s time in the Emergency Department (ED) and reduce overcrowding.
• Take a comprehensive behavioral health history, including past inpatient admissions or other levels of care.
• Collect information from the patient, family, or providers regarding current functioning at home, school, community, educational, social, legal/court related, and environmental factors contributing to the current crisis.
• Identify current providers and state agency involvement.
• Identify health‑related social needs (HRSN) such as housing insecurity, food insecurity, transportation access, health insurance, prescription affordability, education, and literacy.
• Provide support to the patient and update the process as it progresses.
• Once disposition is determined by the Psychiatric Provider, present all relevant assessment information to the payer and obtain authorization for services.
• Work closely with the Behavioral Health admissions team regarding inpatient and partial hospital admissions, authorizations, and coordination of services.
• Conduct a bed search to arrange admission for patients who meet medical necessity criteria for inpatient psychiatric and less restrictive levels of care.
• Arrange admission or readmission to the same facility when a bed is available.
• Continuously search for beds until disposition is finalized, keeping the patient or accompanying parent/guardian updated.
• Coordinate transfer and admission to an appropriate facility, including obtaining the accepting physician’s name, arrival time, and faxing required information.
• Arrange transportation, including ambulance services.
• Update any existing crisis prevention plan or safety plan, or create a new plan using the Crisis Planning Tool.
• Collaborate with other service providers and newly referred providers to share information (with appropriate consent) regarding the Psychiatric Provider’s treatment plan.
• Support linkage with the patient’s natural support system and arrange services for patients discharged home based on the assessment completed by the Psychiatric Provider.
• Identify strategies to reduce unnecessary hospitalization and ED utilization by connecting the patient to alternative community‑based services.
• Provide the patient with resources and referrals for additional services and supports, such as recovery‑oriented and consumer‑operated community resources.
• Answer incoming calls to the Psychiatric Provider.
• Provide psycho‑education, including information about recovery, wellness, and crisis self‑management.
• Complete all encounter documentation required for the position.
• Maintain a comprehensive community resource list.
• Perform other work‑related duties as requested or directed.
• Participate actively in the annual process improvement plan.
• Consistently provide service excellence to all patients, family members, visitors, volunteers, and co‑workers.

• Bachelor’s degree in human services required;
  Master’s preferred.
• 1–3 years’ experience working with programs treating mental health, substance abuse, or co‑occurring disorders preferred.
• Experience using electronic health record documentation systems to document program notes preferred.
• Working knowledge and proficiency with Microsoft Office Suite (Word, Excel, Outlook) and internet search engines.
• Excellent organization and time‑management skills.
• Crisis Prevention Intervention Training within one month of hire.
• Current Basic Life Support (BLS) certification.

Schedule:

8 hours per week, rotating evenings (2 p‑10 p) and rotating weekends & holidays.

Hourly pay: $35 per hour.