Patient Services Advisor Symphony South

Symphony Healthcare Services are looking to recruit a Patient Services Advisor(phone and administration based duties) for the Symphony South group of GP practices, which includes Hamdon Medical Centre in Stoke sub Hamdon, Crewkerne Health Centre, Butter cross Health Centre in Somerton, Martock Surgery, South Petherton Medical Centre and Ilchester Surgery.

This is a unique role for someone who likes a different location / team each week (but the same work!) and who will enjoy travelling between sites across the Symphony South patch.

You will be required to work across all of these locations, so you must be happy to work in multiple sites, with different teams and travel independently between the GP practices.

This role involves a variety of responsibilities, such as assisting patients over the phone, as well as face to face in each location, managing appointments, handling repeat prescriptions and providing general administrative support to the team you are working for.

We have 37.5 hours vacant, to be worked across Monday to Friday (covering opening hours which are 08:00 - 18:30) - this can be one full time post or 2 part time posts.

The rate of pay is £12.65 to £12.95 per hour and starting salaries are offered based on previous experience.

This vacancy will close at midnight on 02 February 2026.

This role requires courteous, calm and effective communication skills over the phone and methodical, accurate administration capabilities.

You will assisting patients in accessing the appropriate services or healthcare professional and undertake a variety of administrative duties, in accordance with agreed procedures, protocols and timescales.

You will need to be able to work accurately and prioritise your own workload effectively while working as part of a team, while also meeting competing deadlines.

You will also be confident to proactively alert management / clinical staff to issues of quality, risk and safeguarding, as part of your daily role.

You will have sound IT skills and experience of using packages such as MS Office (Outlook, Word etc.).

Knowledge of the NHS / General Practice would be desirable, but not essential.

Please read the full Job Description (JD) attached carefully before applying.

Symphony Healthcare Services (Symphony) was established in 2016 as part of the award-winning Symphony Programme Vanguard, developing new models of care. We now support 16 practices across Somerset providing care for over 100,000 patients.

Symphony has developed a model where each practice is encouraged to operate autonomously, but as a subsidiary of NHS Somerset Foundation Trust (SFT), and with the backing and economies of scale from acentral support team (particularly for HR, finance, corporate and strategic management matters).

Providing NHS services is at the heart of what wedo. Our vision is to ensure that primary care is sustainable for patients and practices in Somerset, and we aim to be a national exemplar for primary ca reprovision. We work closely with our practice teams to support, develop and transform patient care and working practices with innovation and technology at our core.

Symphony welcome applications from people of all backgrounds and underrepresented groups. When undertaking recruitment and selection for our services, Symphony are committed to equality of opportunity forall.

Symphony offers a NHS or NEST Pension, a fantastic rangeof employee benefits and salary sacrifice schemes (see attached poster), alongwith flexible working from day of employment and an agile approach to home /office-based working (where applicable).

We look forward to hearing from you and receiving your application.

Please see the attached job description and person specification document (JD) for a full list of duties, tasks and expectations associated with this role.

Please read this carefully before applying.

• Computer literate and good keyboard skills
• Ability to listen carefully and communicate effectively and sensitively (verbal and written) to patients and staff at a range of levels
• Excellent organisational skills
• Strong attention to detail and the ability to transfer accurate information
• Work well under pressure
• Use own initiative within clear boundaries, seeking advice when necessary
• Demonstrate enthusiasm and a strong sense of teamwork
• Ability to complete tasks to a high standard with frequent interruptions
• Knowledge of medical terminology
• Knowledge of the NHS/General Practice

• English & Maths GCSE or equivalent (grade A*-D/ grade 9 to
  3) (E)

• Experience of working within a team
• Recognise the significance of different situations (including emergencies) and take appropriate action, following standard policies and procedures
• Experience of working in a customer focused environment
• Experience of working within an administration team
• Experience of working in the NHS or similar health care…