Bilingual Intake​/Case Manager LESA

• Job Title:
  
  Bilingual Intake / Case Manager LESA
• Total Hours of work per week: 35 hours per week
• Is Artificial Intelligence used for screening or assessment of candidates: ☐Yes ☒ No

We are a nonprofit, multi-service community health centre that has played an active role in the community since 1969. We offer a full range of community services delivered by a diverse team of professionals. Our team includes doctors, nurses, social workers, counsellors, dietitians, community developers, health promoters, and outreach workers

The LESA program provides counselling services for older adults (55+) who are seeking support for issues related to substance use including alcohol and psychotropic medication and/or problem gambling. The LESA Bilingual Intake /Case Manager is often the first point of access for individuals into the LESA program. The incumbent follows up with referrals to the LESA program and completes an intake and assessment that captures the current issues experienced by the individual and explores their hopes and goals for making change.

As part of the assessment process the incumbent will also assess the need for case management/care coordination support for vulnerable older adults who may need assistance with one or more areas of their life (i.e. housing support/ health system navigation etc.). The Intake worker/Case Manager will support the individual in collaborative care planning and ensure that this plan is communicated to allied health providers and/or other supports.

The LESA Intake /Case Manager is also responsible for managing the LESA wait list and supporting individuals, when applicable, through the provision of case management supports or through the provision of psycho-educational groups. Supporting and engaging individuals into the program by assessing and supporting motivation for change is a key element to this position, as is collaboration with allied health professionals and other community supports.

Strong assessment skills in mental health and addictions, along with an understanding of best practices in integrated care for older adults, is required for this position. Also important is the ability to inform and refer clients to resources when clients do not meet the eligibility criteria for our program.

Bachelor’s degree in Social Work, Nursing, Health Science, or equivalent combination of education, training and experience.

3 years’ mental health and addictions intake and case management experience.

Experience and knowledge related to working with older adults.

Proven ability to work well independently and as part of multidisciplinary team.

Knowledge of the Harm Reduction Model of treatment.

Knowledge of how to support older adults struggling with substance use and or problem gambling.

Ability to provide case management services within a concurrent disorders framework.

Demonstrated knowledge of the older adults social services resources, substance use management and treatment programs and the centralized access for addictions treatment services in the region.

Knowledge of recovery principles within mental health.

Demonstrated ability to provide crisis intervention and support.

Understanding of the importance of community-based care designed to support older adults and in keeping with CCHC’s commitment to equity, anti-racism, and anti-oppression.

Demonstrated knowledge of working with equity deserving senior populations including: indigenous individuals, 2

SLGBTQIA+ individuals, those with concurrent disorders; racialized persons/people and older adults on low income.

Demonstrated ability to work with vulnerable populations within a trauma-informed approach.

Demonstrated understanding of and experience with Motivational Interviewing.

Ability to inform and refer clients to resources when they are not meeting the criteria for the program.

Proven ability to network and build professional relationships.

Strong organization and time management skills.

Excellent verbal and written communication skills.

Flexibility, excellent judgement and initiative.

Valid driver’s license and access to car.

Ability to work some evenings and weekends.

Proficient with Windows-based computer systems including email, MS Word and database and EMR programs.

• Experience in group counselling.
• Experience in providing home-based counselling.
• SMART Recovery group facilitation trained