CSL Manager

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Work for a company where you make a difference in people's lives every day! At GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry. GT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2025!

We also received the “Great Place To Work” Certification for !

• Maintain and update client and staff profiles in Data Trac and related systems to ensure accurate data and service delivery.
• Review and track expiration dates for car insurance and CPR certifications to maintain compliance.
• Manage and update Lakeland and Inclusa authorizations to ensure uninterrupted service delivery.
• Monitor expiration timelines, assist with billing denial reviews, and implement proactive strategies to minimize authorization-related issues.
• Upload and organize client documents in M-Files to improve compliance and streamline file management.
• Transition document storage from Teams to M-Files for better efficiency and audit readiness.
• Support CSL staff communication through Genesys Cloud to ensure timely responses to clients and external stakeholders.
• Align communication practices with GT Independence’s quality assurance standards.
• Work with the manager to identify strategies for reducing errors.
• Maintain confidentiality of records relating to clients and employees.
• Collaborate with other staff members to optimize delivery of services.
• Identify opportunities to improve processes.
• Uphold company values and mission.
• Complete other duties as assigned.

• High School diploma or GED equivalent.

• At least one year of experience in administrative or client service roles.
• Proficiency in Microsoft Office and web-based systems.
• Strong organizational and communication skills.
• Ability to work collaboratively in a team environment.
• Excellent written and verbal communication skills.

• Work is performed in a typical office setting or remotely from a home office.

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.

Entry level

Full-time

Other