Patient Service Center Rep II - Remote

Seniority level

Associate

Full‑time

Health Care Provider

The Patient Service Center Representative II provides a positive patient experience by efficiently managing day‑to‑day financial clearance and scheduling responsibilities. The role verifies eligibility and benefits, secures pre‑authorization, offers financial counseling, and collects payments while ensuring accurate appointment scheduling. The representative may also handle complex pre‑registration tasks as needed.

• Schedule appointments and provide callers with necessary information such as test preparation, directions, and order management.
• Verify patient demographic, insurance eligibility, and determine financial responsibility.
• Secure payment for patients’ financial liability and perform collection efforts.
• When assigned to order management, confirm orders match scheduled procedures and export physician orders to the correct account number.
• If assigned to complex pre‑registration: collect and verify required demographic and financial data; create a complete pre‑registration account for inpatient/surgical admissions; complete all pre‑certification requirements by obtaining insurer authorization.

• Ability to work in a production‑driven call‑center environment.
• Familiarity with dual computer monitors and Windows‑based systems.
• Basic typing skills and multitasking ability across multiple financial and scheduling systems.
• Strong written and verbal communication skills.

• Required:
  
  High school diploma or GED.
• Preferred:
  Two or more years of college, or equivalent experience in a professional, customer‑service‑driven environment.
• Preferred:
  Telephone/call‑center experience.
• Preferred:
  Pre‑registration and/or scheduling experience.
• Preferred: 2–3 years of customer service experience.

• Pay: $15.80 – $23.70 per hour; depends on location, qualifications, and experience.
• May be eligible for a signing bonus for qualified new hires, subject to employment status.
• Observed holidays receive time and a half.

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) – minimum 12 days per year, accruing at approximately 1.84 hours per 40 hours worked.
• 401(k) with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance Program, Employee discount program.
• Voluntary benefits (pet insurance, legal insurance, accident & critical illness insurance, long‑term care, elder & childcare, AD&D, auto & home insurance). For Colorado employees, paid leave as per Colorado’s Healthy Families and Workplaces Act.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information: http://(Use the "Apply for this Job" box below)..

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.