Patient Access Management

Seeking talent near:
Chicago IL;
Milwaukee, Wisconsin

Provide expert field-based patient education and support throughout the treatment journey for the Rett community. Responsible for serving as a dedicated point of contact to Rett families for their on‑label, clinical education‑related questions about disease state and product education. This role will primarily engage with caregivers and families, healthcare professionals (if and when appropriate), and local communities to help patients progress in their healthcare journey.

The Family Support Educator will help patients successfully start and stay on therapy.

• Provide disease state, product, and ongoing therapy management education upon request, in consumer‑friendly language to the Rett community, which may include patients, caregivers, and/or other care team members. Caregiver engagement may take place before, during, and after therapy initiation, through various formats, including in‑person, telephonic, and/or virtual interactions.
• Determine individual needs of patients and caregivers, and serve as an ongoing resource to provide appropriate education and resources accordingly, throughout the various stages of the patient journey.
• Collaborate with and provide support for the entire assigned territory, which consists of multiple internal cross‑functional partners (Marketing, Sales, Patient Access Team, Medical Affairs, Advocacy, and others), and may require coverage of multiple states. Supports and communicates educational opportunities with cross‑functional partners, as appropriate.
• Possess expert knowledge and provide insights to internal stakeholders including, but limited to, training leads, marketing partners, advocacy, medical and leadership, in an effort to develop tools and resources to address educational gaps, enhance disease state education, and therapy management strategies to patient families/caregivers.
• Demonstrate deep knowledge of disease state, product, and Acadia Customer Support Programs, such as Hub‑related and Patient Assistance Programs, and ambassador speaker programs, etc.
• May moderate, lead and present caregiver speaker programs as needed, and attend community events within assigned territory.
• Provide in‑service to physician offices reactively, to educate about the Family Support Educator role, patient support resources provided to caregivers, pre and post enrollment in the program, and foster a dialogue between caregivers and healthcare providers.
• Identify and execute on opportunities to provide leadership within the Family Support Educator team and with cross‑functional partners.
• May provide formal mentorship and/or development opportunities with new Family Support Educator team members, and/or to cross‑functional colleagues interested in Patient Support Services.
• Identify training and development opportunities related to Patient Support Services and the broader organization.
• Ensure that all actions, both internally and externally, working on Acadia’s behalf are in compliance with all laws, regulations, policies and demonstrate Acadia values.

• Bachelor’s degree, with an emphasis in life sciences preferred. RN, MSN, MBA is a plus.
• To qualify for Family Support Educator requires 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy. At least 2 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).
• To qualify for Senior Family Support Educator requires 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy, with extensive experience and technical expertise associated with Patient Engagement. At least 4 years of Patient Support, Education or Leadership experience (Patient Education, Patient Access, and/or Patient Engagement Leadership).
• Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred with a strong background and understanding of field environment in healthcare industry.
• Equivalent combination of relevant education and applicable…