Principal Customer Success Manager - REMOTE

Principal Customer Success Manager - REMOTE

Training will be conducted virtually from your home. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

* All Telecommuters will be required to adhere to United Health Group's Telecommuter Policy.

• Act as outward facing resource for assigned accounts with daily interactions with clients, consultants, brokers and leaders both internal and externally
• Responsible for managing the day - to - day operational functions of multiple customers in the areas of Implementation / onboarding new customers, escalated member / client concerns, benefit design setup and changes, product / program implementation and other service delivery projects to ensure operational quality and client satisfaction
• Work closely with Account Executives to build relationships and fully represent client(s) internally and also represent to the client(s), consultants, brokers and all external entities
• Collaborate with multiple layers of operational teams in a complex matrix driven organization to ensure quality service delivery for the clients you serve
• Prioritize multiple tasks in a fast paced complex environment
• We welcome an investigative personality who is interested in finding answers
• May require travel nationally up to 25%

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma / GED (or higher)
• 3+ years of Health Plan, Pharmacy, OR Pharmacy Benefit Management (PBM) experience
• 3+ years of Account Management experience
• Service Now experience
• Intermediate proficiency with Microsoft Word, (create, edit, copy, paste, save, share, etc. in documents), Microsoft Excel (create, edit, sort, filter, manipulate data, and analyze data in new or existing spreadsheets / reports), Microsoft PowerPoint (the ability to create spreadsheets - to sort, filter, and analyze data; the ability to create documents - use of spelling and grammar check; the ability to create presentations - ability to convert into graph / chart to present), and Microsoft Outlook (sending / receiving emails, managing calendars, and scheduling meetings)
• Ability to travel up to an estimated 25% of the time (Domestic) across the United States
• Ability to work any 8-hour shift between the hours of 8:00 AM - 5:00 PM
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. United Health Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.
  
  Candidates must be able to perform all essential job functions with or without reasonable accommodation.

• Reside within the State of Hawaii
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a United Health Group approved high-speed internet connection or leverage an existing high-speed internet service

• Bachelor's Degree (or higher) with 4+ years of Account Management experience