Patient Engagement Specialist; Remote

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3 days ago Be among the first 25 applicants

$18.00/hr - $18.00/hr

The Patient Enrollment Specialist engages eligible patients by phone to inform and enroll them into Chronic Care Management services. This role plays a key part in improving patient health outcomes by ensuring patients understand program benefits and feel supported throughout the enrollment process. The role manages a high-volume outbound and inbound call workflow, delivers exceptional customer service, meets performance goals, and supports annual patient satisfaction outreach.

• Conduct 120+ outbound phone calls daily to patients eligible for Chronic Care Management programs.
• Conduct patient satisfaction calls for all practices annually.
• Engage with patients over the phone to identify how Care Management can benefit them and clearly communicate the value it can provide.
• Answer inbound phone calls, addressing any questions or concerns with professionalism and care.
• Meet or exceed weekly and monthly production quotas.
• Where applicable, conduct Intake assessment or gather relevant information on newly enrolled patients, to hand off the Care Coordination team.

• Certified Medical Assistant (CMA) certification preferred.
• Strong sales and/or customer service experience.
• Minimum one-year call center experience, healthcare setting preferred.
• Must have a clear and pleasant speaking voice.
• Energetic and approachable personality.
• Self-starter who thrives in a fast-paced and quota-driven environment.
• Proven experience meeting or exceeding goals in a call center and/or sales environment.
• Bilingual candidates preferred.

• Regular, full-time position that operates in an office or remote work environment.
• Hours generally 8 am - 5 pm, may vary slightly depending on client needs.

• Virtual position requiring sitting or standing at a computer for approximately 40 hours weekly and making phone calls.
• Some computer setup required.

This opportunity allows you to work from the comfort of your home. We will provide equipment and software such as a laptop and headset for internet-based calls. A hard-wired, high-speed internet connection and a private space free from outside noise and distraction, including pets or children, and that complies with HIPAA privacy laws is required.

Entry level

Full-time

Other

Health, Wellness & Fitness