Supervisor Financial Assistance & Self Price Estimation

Department: 13249 Enterprise Revenue Cycle - Enterprise Financial Assistance

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Monday - Friday (8am-4:30pm) Remote Position overseeing the Financial Clearance Department (Financial Assessments and Hardship Program). Estimates not in job tasks.

Pay Range

$28.05 - $42.10

Supervise the daily activities of the pre-Arrival estimates team to ensure accurate and timely preparation of estimates.

Ensure all team members and estimate related processes comply with regulatory requirements, including pricing transparency laws and patient privacy standards.

Gather and assess customer feedback to enhance our processes and provide suitable resolution recommendations as necessary. Coordinate with various stakeholders to ensure issues are resolved effectively.

Develops and implements process improvements and effectively manages change to ensure departmental objectives are met. Assists in the development and maintenance of estimation productivity and management reporting tools. Monitors work queues and call queues to track quality data, evaluating service levels according to established metrics.

Provide ongoing education to teammates as new data or pre-service applications and processes are implemented.

Participates in data review efforts to identify gaps and maximize the pre-service estimation processes, applications, cost savings and revenue‑producing capabilities.

Collaborates with workforce and operations analysts to problem‑solve and respond to system operation and data reporting issues, involving leadership when appropriate.

Performs human resources responsibilities for teammates which includes coaching on performance, completing performance reviews and overall teammates morale. Recommends hiring, compensation changes, promotions, corrective action decisions, and terminations.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

None required.

High School Diploma

Typically, requires 3 years of experience in facility registration, bill and payer follow up, pre‑service registration and authorization.

Proven ability to effectively network and problem solve for internal and external customers.

Previous health care or pre‑service experience.

Solid understanding of the health care industry and pre‑service applications.

Demonstrated effective interpersonal, organizational and decision‑making skills.

Must have a strong customer service orientation and a creative, positive, sales‑oriented approach.

Team player, facilitator and risk‑taker.

Advanced computer skills and knowledge.

This position requires travel, therefore, will be exposed to weather and road conditions.

Operates all equipment necessary to perform the job.

Exposed to a normal office environment.

Occasionally lifts up to 20lbs.

DISCLAIMER:
All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job‑related instructions and perform any other job‑related duties requested by their leaders.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for…