Medical Records Retrieval Representative

Become a part of our caring community and help us put health first

The Medical Records Retrieval Representative (Risk Adjustment Representative
2) conducts quality assurance audits of medical records and ICD-9/10 diagnosis codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) and other government agencies. The Risk Adjustment Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Be a part of our team- provide services that connect people with lifelong well-being. Associate’s main focus is retrieving medical records from providers offices and working with health systems in the Oklahoma City, OK area to obtain medical records through secure systems. The records are reviewed by Humana's Coding staff.

• Build relationships with provider office contacts
• Assist with other administrative tasks and projects as required by leadership
• Travel when necessary to assist with retrieval at provider offices that will consist of driving to locations close to your home, as well as driving to locations that require overnight travel for up to a week at a time
• Use a laptop computer, thumb drive and a portable scanner to retrieve medical records which will be uploaded into a database

• 1+ years of medical records experience
• 1+ years of administrative support in a medical office/healthcare setting
• Must have reliable transportation
• This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100/300/100 limits
• Proficiency in Microsoft Office Word and Excel
• Working knowledge of computers, or a demonstrated technical aptitude and an ability to quickly learn electronic medical record (EMR) systems
• Ability to travel locally up to 75% of the time throughout the Oklahoma City, OK area
• Candidate should live within the following counties in Oklahoma:
  Oklahoma, Canadian or Cleveland
• Ability to travel overnight occasionally

• Medical billing and coding experience (i.e. ICD-10 codes)
• Knowledge and experience in health care environment/managed care
• Critical thinking

Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana’s secure website.

Travel:
While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

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The compensation range below reflects a good faith estimate…