Outreach Advocate

Outreach Advocate (Career Path to Case Management)

Location:

Washington State (Applicants must reside in Washington to be considered). Full‑time, Hybrid/Remote during the Outreach phase. Future role requires 90% travel within your county of residence.

Hourly pay: $24 per hour.

This position begins as a full‑time Outreach Advocate for approximately six months, with a planned transition into a Case Manager role contingent upon performance, compliance, and business need.

• Manage referrals and maintain accurate, compliant, timely documentation.
• Conduct structured outreach and initiate timely contact with assigned referrals.
• Complete multiple contact attempts per referral in accordance with program standards.
• Support enrollment into the Health Home Program.
• Utilize geographic tools and system platforms to assign members to Care Coordinators.
• Accurately document all outreach activity in OneHAP and Lead Organization systems.
• Meet documentation quality, timeliness, and compliance standards.
• Maintain consistent communication with Care Coordinators, Leads, and internal departments.
• Support follow‑up, rescheduling, and member inquiries.
• Meet daily, weekly, and monthly productivity and outreach benchmarks.
• Participate in audits, coaching, and performance reviews.

• 90% travel within the county of residence.
• Home visits and community‑based member engagement.
• Develop and follow up on Health Action Plans.
• Complex care coordination and resource navigation.
• Continued performance metrics, audits, and compliance oversight.

• Must reside in Washington State.
• Must possess a valid driver’s license and active auto insurance.
• Associate’s degree preferred.
• Strong organizational skills and attention to detail.
• Comfortable working in a structured, metrics‑driven environment.
• Ability to juggle multiple platforms simultaneously.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Ability to be on the phone for extended periods.
• Comfortable navigating multiple electronic systems.
• Willing to meet clearly defined productivity metrics.
• Ability to meet future travel requirements for the Case Management/Care Coordinator role.

• Call Center experience.
• Sales background and/or medical/healthcare background.
• Experience in customer engagement, outreach, or member services.
• Bilingual or bicultural candidates encouraged to apply.

• Clear performance expectations and measurable success metrics.
• Defined internal career pathway from Outreach to Care Coordination.
• Strong training, auditing, and compliance infrastructure.
• Collaborative, mission‑driven culture.
• Competitive pay and comprehensive benefits.
• Leadership that plans ahead and invests in growth.

Bridging Care LLC was created as a joint venture between two 501(c)(3) nonprofit organizations with a shared mission: advancing health equity through whole‑person care. We are a highly structured, metrics‑driven organization that believes excellence, accountability, and culture can and should coexist. We are a Care Coordination Organization (CCO) that works in partnership with DSHS to support members in the Washington Health Home Program.

We track outcomes, set clear expectations, and invest deeply in our people. If you enjoy working hard, being measured on meaningful performance metrics, and being part of a team that truly supports one another, you will thrive here.

Bridging Care LLC is an Equal Opportunity Employer and is committed to building a diverse and inclusive workforce. Reasonable accommodations will be provided as needed.