Pod Captain, Revenue Cycle Services; Remote

Pod Captain

Sunrise, FL - USA

Under the direct supervision of the Manager of RCM, the Pod Captain is responsible for revenue cycle duties including but not limited to:

• Processing patient insurance information through the patient intake process ensuring the timely and accurate submission of insurance claims and collecting payment on outstanding patient balances.
• Acting as a first point of contact and assisting Representatives with difficult accounts and workload, including directly working on accounts.
• Ensuring RCM Representatives perform appropriate claim processing and/or follow up, including research, resulting in timely claim processing.
• Reviewing and auditing Representatives' productivity and quality of work, and identifying areas of additional training in collaboration with the RCM Education department.
• Ensuring employees in the department work on assigned tasks in a timely manner.
• Collaborating and managing third‑party vendors as an extension of the Revenue Cycle Management team.
• Meeting or exceeding required departmental productivity standards consistently.
• Performing quarterly audits of Representatives' work and providing audit reviews.
• Providing input into the annual review of Representatives.
• Identifying trends and working with the Manager of RCM to implement solutions to prevent denials and minimize avoidable adjustments.
• Maintaining up‑to‑date knowledge of payer guidelines and reimbursement policies.
• Escalating issues to the RCM Manager as needed.
• Working closely with the Manager of RCM daily to ensure smooth operation within the department, and providing backup support during the Manager’s absence.
• Supporting and contributing to process improvement initiatives as a SME.
• Assisting with training all new hire Representatives once the employee has started working accounts and continually providing training to the representatives in collaboration with the RCM Education department.
• Reviewing and approving timecards, overtime requests, and scheduling for Representatives.

• Associate degree (A.A.) or equivalent from a two‑year college preferred, or equivalent combination of education & experience.
• Basic Microsoft Office experience.
• Ability to communicate both verbally and written.
• Ability to effectively present information and respond to questions from customers and vendors.
• Ability to read, analyze, and interpret general business documents, technical procedures, and governmental regulations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to calculate figures and amounts such as discounts and percentages.

• Generous benefits package, including:
• Paid Time Off
• Health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts/Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities

North American Partners in Anesthesia is an equal opportunity employer.