Front Desk Specialist - USFTGP Seminole

Front Desk Specialist - USFTGP Seminole - ( 250004LM )

This position is responsible for patient check‑in and check‑out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collects co‑payments, generates and provides receipts, and has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provides excellent customer service to all of our patients & co‑workers.

• Proactively screen patients with scheduled appointments to assess need of any pre‑certifications, authorizations/referrals and educate patients of financial policies and procedures.
• Manage the front desk which may include checking in patients, verifying demographics, collecting co‑payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for the visit.
• Answer, screen and route phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals and academic offices and others for efficient and timely communication.
• Complete patient scheduling activities to ensure patients are seen in a timely manner.
• Document patient information in EPIC to allow for complete communication across the clinical team.
• Reconcile all received payments through billing activities, functions and balances and close the cash drawer before the end of the day.
• Maintain overall patient experience and safety, following all emergency clinical policies and protocols, to allow for an optimal experience of care.

Seminole

Family Care Center Seminole – 7601 Seminole Blvd, Suite A, Seminole, 33772

Academic Medical Group Inc

Full‑time – Scheduled Days:
Monday, Tuesday, Wednesday, Thursday, Friday

Eligible for Remote Work:
On Site