Bilingual Field Health Case Manager - Remote

Join to apply for the Bilingual Field Health Case Manager - Remote (Future Opportunities) role at Sentrex Health Solutions

Position Type:
Full-Time

Department:
Patient Programs

Work Location:

Canada

Work Arrangement:
Remote

Work Hours:

Standard Business Hours Monday to Friday

Travel Required:

Yes – to clinic locations within assigned territory

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross‑functional teams.

Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

• We are 100% Canadian with locations across the country
• State‑of‑the‑art facilities to provide high‑quality products and services
• The opportunity to be a part of a winning, high‑performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work‑life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

Reporting to the Field Supervisor, the Bilingual Field Health Case Manager is responsible for managing various aspects of Program service coordination for patients who have been prescribed the drug by physicians.

The Bilingual Field Health Case Manager will provide Program services support to patients and clinics which may include, but not limited to, training clinics in Program services, patient enrolments, obtaining coverage through private and provincial drug plans, ensuring patients have access to their prescribed treatments in a timely manner, and provide continuous support for patients and clinics through excellent communication skills and available resources to ensure patients have easy access to their prescribed therapy.

In addition to the above Field Health Case Management general responsibilities, the Bilingual Field Health Case Manager is responsible for interacting with clinics face‑to‑face, other Program Personnel and client personnel in supporting all services offered by the Patient Support Program (PSP).

In‑clinic and remote PSP service activities within assigned territory. PSP Services includes specific functions such as:

• Utilize PSP‑related applications and software to complete reports and facilitate completion of enrollment forms, reimbursement forms and other Program functions.
• Schedule and manage weekly clinic visits (or at such frequency as deemed appropriate).
• Support PSP dose reconciliation.
• Proactively assess the PSP services and make suggestions to enhance outcomes and quality of service.
• Complete relevant reports such as timesheets, expenses, mileage, validate CRM reports etc. as per established Program procedures.

Offer support to clinics by performing and managing PSP service‑related interactions; these activities include specific functions such as:

• Train physicians and other clinic staff on PSP Service offerings.
• Determine, on a case‑by‑case basis, which PSP elements are necessary to satisfy the needs of the enrolled physician patients, subject to the limitations set out in contractual agreements with the client.
• Assist clinics in reviewing patient status and facilitating patient enrolment, as appropriate.
• Prepare and/or assist in the completion of Special Authorization submissions to the appropriate insurer by, among…