Customer Service Specialist

Job Details

• Job Location: USA Remote - Nashville, TN 37203
• Position Type: Full Time
• Education Level: 4 Year Degree
• Travel Percentage: Negligible
• Job Shift: Day
• Job Category: Customer Service/Support

Health Stream is the leader in healthcare workforce solutions. We help organizations work better by helping their people work smarter.

Health Stream provides the leading learning, clinical development, credentialing, and scheduling applications delivered on healthcare’s #1 platform. We streamline everyday tasks while improving performance, engagement, and safety – fostering a workplace where people flourish, and care thrives.

At Health Stream, you’ll have the opportunity to make a meaningful impact on the future of healthcare by collaborating with a team of talented professionals dedicated to innovation and excellence. We offer competitive compensation, comprehensive benefits, and a supportive work environment where creativity and collaboration thrive.

Our shared vision is to enhance the quality of healthcare by empowering the people who deliver care –a commitment we have upheld for over 30 years through providing innovative solutions and driving constant growth. Join us in revolutionizing the healthcare industry and shaping the future of patient care. As a Health Streamer, you will be at the forefront of healthcare technology innovation, making a recurring impact on the industry.

• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new Health Streamers
• Collaborative work environment
• Career growth opportunities
• Continuous learning opportunities
• Inspiring work spaces to collaborate and connect with other Health Streamers
• Free employee parking at our Resource Centers in Nashville and San Diego

At Health Stream, our thriving culture encourages collaboration and values contributions, allowing our team members to continuously solve big problems and grow. We offer flexibility and paid time off to support work‑life integration for all employees, including a hybrid work environment and Streaming Good volunteer day. For team members in commutable distance, Health Stream has Resource Centers in Nashville, TN and San Diego, CA.

Our resource centers provide an inspiring workspace to collaborate and recharge as well as company-sponsored onsite social events for development, connection, and celebration.

We are committed to driving innovation in healthcare and ensuring that patients receive competent care from qualified professionals. As a Health Stream team member, you will help bring this vision to life. If you want to work for a company committed to its values and vision, Health Stream is the place for you!

Health Stream is an equal opportunity employer. Health Stream prohibits employment practices that discriminate against individual employees or groups of employees on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, pregnancy, veteran or military status, genetic information or any other category deemed protected by state and/or federal law.

You will provide exceptional customer service and product support and have a significant role in the overall customer experience. As a Customer Service Specialist I, you will be the face of Health Stream and will become our client's biggest advocate! You will understand the ins and outs of Health Stream products, and you will delight clients with your wealth of knowledge and unwavering positivity.

You will also develop skills for your individual career path based on your interests--whether this lies within Customer Service or in another department within the company.

You will be responsible for adhering to all Health Stream security policies, procedures, and assigned training.

• Provide phone, email, and chat support; working closely with customers and with internal teams to efficiently resolve any issues that may come up.
• Troubleshoot and…