Nutrition Patient Care Coordinator- WFH

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose‑driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

The primary responsibilities of the Patient Care Coordinator (PCC) – WFH are to provide an optimal customer service experience for our patients, physicians, caregivers, and internal departments. The PCC will answer questions, solve problems, provide education, and maintain our company’s reputation for high‑quality service. Responsibilities include verifying insurance coverage, performing benefit investigation, obtaining prior authorization, and supporting the patient from the point of admissions/onboarding through the benefits verification and billing process to ensure a seamless experience.

• Two years’ experience in a customer service or high‑volume call‑center role
• One year’s experience in healthcare, pharmacy, medical insurance, or billing environment
• Minimum one year experience working with Microsoft Office (Excel, Outlook, Word)

• Excellent verbal communication skills, including active listening
• Working knowledge of insurance, health care processing of new referrals, providing customer education, and routine assessment and problem identification
• Ability to assess a situation and identify potential issues or problems
• Ability to educate and explain complex information in a simplified manner
• Ability to display empathy and patience when dealing with confused or irate customers
• Attention to detail while capturing necessary information from patient discussions while toggling between numerous computer applications
• Ability to multi‑task, prioritize and manage time effectively
• Ability to work independently and be self‑directed in completing responsibilities
• Will sit at a desk for long periods of time, talk on the phone for extended periods, use a computer for extended periods, and read a computer screen

• Experience in pharmacy, PBM or specialty pharmacy
• Experience working with medical billing procedures
• Experience with prior authorizations
• Knowledge of Medicare, Medicaid and third‑party vendors
• Knowledge of government and patient assistance programs

• P – Equivalent experience
• R – High School Diploma or General Equivalency Development (GED)

• 40 hours

• Full time

The typical pay range for this role is $17.00 to $31.30 per hour. The actual base salary offer will depend on experience, education, geography, and other factors. This position is eligible for a CVS Health bonus, commission, or short‑term incentive program in addition to the base pay range listed above.

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits, depending on eligibility

Qualifying applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 03/29/2026